Systems Implementation Manager

Superior People Recruitment; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Superior People Recruitment seeks a National Systems Specialist to implement, support and maintain construction estimating and workflow software across Australia. This hands-on role partners with Head Office, IT, development teams, and franchise staff to ensure the systems are adopted, current and well used.

Based in the Shepparton region or willing to relocate, you will travel to sites and deliver initial and ongoing training while maintaining templates, cost libraries and standard workflows.

Qualifications

• Hands‑on experience with residential construction estimating software and workflow tools.
• Knowledge of the residential building process: estimating, quoting, purchase orders, variations, job costing.
• Experience implementing, configuring or administering business software for other users.
• Experience training people who are not technical, one to one and in groups.
• Strong written documentation skills: test plans, how‑to guides, status reports.
• Current Driver’s Licence.
• Able to regularly travel to sites across Australia.

Responsibilities

• Franchisee implementation and onboarding.
• System maintenance and support.
• Training and adoption.
• National templates, cost libraries and workflows.
• Integrations, data and testing.
• Vendor liaison.
• Teamwork and working relationships.
• Documentation and reporting.
• Act as the first point of contact for franchisee and Head Office questions and faults on the estimating and workflow systems.
• Log, prioritise and resolve support requests and keep the requester informed until closed.
• Raise faults with the vendor and track to resolution.
• Deliver initial training to operators and staff, in person and remotely.
• Provide ongoing training as features are released.
• Build and maintain national estimating templates and standard workflows.
• Collaborate with Head Office IT on integrations between estimating and other systems.

Skills

Residential software experience

Training non-technical users

Documentation skills

Driver's license

Tools

Evolve

Databuild

Buildxact

BuildLogic

Cubit

Job description

The National Systems Specialist implements, supports and maintains the construction estimating and workflow management software across locations. The role takes new office from sign-up to fully working on the national systems, then keeps those systems running, current and well used.

The role is hands‑on and technical, and works as part of the Head Office team. Day to day it works alongside the National General Manager, the directors, the IT and software development staff, and the administration team, and with the estimators, supervisors and office staff in each franchisee business. Priorities are set with the National General Manager.

This role requires deep working knowledge of residential building estimating and construction administration, patience and clarity when training people who are not technical, disciplined testing and documentation habits, the ability to work well in a team environment, and the ability to build trusted relationships across a geographically dispersed network.

Key Accountabilities

• Franchisee Implementation & Onboarding
• System Maintenance & Support
• Training & Adoption
• National Templates, Cost Libraries & Workflows
• Integrations, Data & Testing
• Vendor Liaison
• Teamwork & Working Relationships
• Documentation & Reporting
• Act as the first point of contact for franchisee and Head Office questions and faults on the estimating and workflow systems.
• Log, prioritise and resolve support requests, and keep the requester informed until each is closed.
• Raise faults with the vendor, track them to resolution and confirm the fix.
• Deliver initial training to each operators estimators, supervisors, contract administrators and office staff, in person and remotely.
• Provide ongoing training as features are released and for new staff.
• Build and maintain the national estimating templates, cost library structure, purchase order and call‑up templates, and standard construction workflows.
• Work with the Head Office IT and software development staff on the integrations between the estimating and

Qualifications & Experience

Essential

• Hands‑on experience with residential construction estimating software (for example Evolve, Databuild, Buildxact, BuildLogic, Cubit or similar) and construction job management or workflow software.
• Working knowledge of the residential building process: estimating, quoting, purchase orders, call‑ups, variations, supplier pricing and job costing.
• Experience implementing, configuring or administering business software for other users.
• Experience training people who are not technical, one to one and in groups.
• Strong written documentation skills: test plans, how‑to guides, status reports.
• Current Driver’s Licence.
• Able to regularly travel to sites across Australia.

Positon is for immediate start and remote / hybrid not an option, person will need to already be based in Shepparton area, or willing to relcate to the Shepaprton area.