Systems Specialist

Superior People Recruitment; City of Melbourne; Presencial; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Superior People Recruitment is seeking a National Systems Specialist to implement, support and maintain construction estimating and workflow management software across locations. The role is hands-on, working with the Head Office team to take new offices from sign-up to fully operational systems.

Based in Shepparton or nearby, travel across Australia is required. Remote or hybrid work is not available; you will train estimators, supervisors, and office staff, and collaborate with IT, software

Formación

• Hands-on experience with residential construction estimating software and workflow systems.
• Experience training non-technical users, one-to-one and in groups.
• Strong documentation skills: test plans, guides, status reports.
• Current Driver's Licence and ability to travel to sites across Australia.
• Experience implementing or administering business software for others.

Responsabilidades

• Franchisee implementation and onboarding of estimating/workflow systems.
• System maintenance, support and ongoing operational improvements.
• Deliver initial and ongoing training to operators, estimators and staff.
• Develop national templates, cost libraries and standard workflows.
• Manage integrations, data validation and testing.
• Liaise with vendors and coordinate cross-functional teams.
• Document processes and provide regular reporting.
• Be the first point of contact for questions and faults across locations.

Conocimientos

Residential estimating software

Training others

Documentation

Driver's licence

Willingness to travel

Vendor liaison

Herramientas

Evolve

Databuild

Buildxact

BuildLogic

Cubit

Descripción del empleo

The National Systems Specialist implements, supports and maintains the construction estimating and workflow management software across locations. The role takes new office from sign-up to fully working on the national systems, then keeps those systems running, current and well used.

The role is hands-on and technical, and works as part of the Head Office team. Day to day it works alongside the National General Manager, the directors, the IT and software development staff, and the administration team, and with the estimators, supervisors and office staff in each franchisee business. Priorities are set with the National General Manager.

This role requires deep working knowledge of residential building estimating and construction administration, patience and clarity when training people who are not technical, disciplined testing and documentation habits, the ability to work well in a team environment, and the ability to build trusted relationships across a geographically dispersed network.

Key Accountabilities

• Franchisee Implementation & Onboarding
• System Maintenance & Support
• Training & Adoption
• National Templates, Cost Libraries & Workflows
• Integrations, Data & Testing
• Vendor Liaison
• Teamwork & Working Relationships
• Documentation & Reporting
• Act as the first point of contact for franchisee and Head Office questions and faults on the estimating and workflow systems.
• Log, prioritise and resolve support requests, and keep the requester informed until each is closed.
• Raise faults with the vendor, track them to resolution and confirm the fix.
• Deliver initial training to each operators estimators, supervisors, contract administrators and office staff, in person and remotely.
• Provide ongoing training as features are released and for new staff.
• Build and maintain the national estimating templates, cost library structure, purchase order and call-up templates, and standard construction workflows.
• Work with the Head Office IT and software development staff on the integrations between the estimating and

Qualifications & Experience

Essential

• Hands-on experience with residential construction estimating software (for example Evolve, Databuild, Buildxact, BuildLogic, Cubit or similar) and construction job management or workflow software.
• Working knowledge of the residential building process: estimating, quoting, purchase orders, call-ups, variations, supplier pricing and job costing.
• Experience implementing, configuring or administering business software for other users.
• Experience training people who are not technical, one to one and in groups.
• Strong written documentation skills: test plans, how-to guides, status reports.
• Current Driver's Licence.
• Able to regularly travel to sites across Australia.

Positon is for immediate start and remote / hybrid not an option, person will need to already be based in Shepparton area, or willing to relcate to the Shepaprton area.