Systems Engineer (MSP) – Cloud, Security & Client Support

ParagonIT Pty Ltd; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

ParagonIT is seeking a Systems Engineer Level 1/2 to support diverse client environments across Australia. You will provide Level 1/2 technical support, implement basic solutions, and assist with managed services under guidance from senior engineers.

You'll work on Windows desktops/servers, Microsoft 365, cloud platforms, and security tooling while developing your career in a fast-moving MSP setting. Strong communication and a customer-focused approach are essential.

Qualifications

• Experience with Windows 10/11 and Windows Server environments.
• Experience with Microsoft 365 administration.
• Knowledge of Active Directory, Entra ID, DNS, DHCP, and Group Policy.
• Basic networking concepts including TCP/IP, VLANs, VPNs, Wi‑Fi, and firewall basics.

Responsibilities

• Provide Level 1 and Level 2 technical support to business clients.
• Troubleshoot and resolve issues across desktops, laptops, servers, networks, cloud platforms, and business applications.
• Support Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Intune, Entra ID, and Azure environments.
• Assist with user onboarding, offboarding, device setup, and access management.
• Monitor client systems, alerts, backups, security tools, and infrastructure health.
• Support Windows Server, Active Directory, Group Policy, DNS, DHCP, file shares, and print services.
• Assist with endpoint security, patching, antivirus, MFA, conditional access, and basic cybersecurity controls.
• Support networking equipment including switches, firewalls, wireless access points, VPNs, and internet services.
• Document tickets, technical changes, procedures, and client environments accurately.
• Escalate complex issues to senior engineers while maintaining ownership and communication with clients.
• Participate in small projects, migrations, upgrades, and implementation work.

Skills

Windows environments

Microsoft 365

Active Directory

Networking basics

Troubleshooting

Customer support

Tools

Intune

Azure

Entra ID

Defender

Sentinel

Job description

ParagonIT is seeking a Systems Engineer Level 1/2 to support diverse client environments across Australia. You will provide Level 1/2 technical support, implement basic solutions, and assist with managed services under guidance from senior engineers.

You'll work on Windows desktops/servers, Microsoft 365, cloud platforms, and security tooling while developing your career in a fast-moving MSP setting. Strong communication and a customer-focused approach are essential.