Client-Facing MSP Level 2 Support Engineer

Systima; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Supportive Sydney-based team

Exposure to HaloPSA, Defender, Huntess

Job summary

Systima is a well-established MSP delivering 24-hour service desk support, network monitoring, and cloud solutions across Australia. We seek a Level 2 Technical Support Engineer for our Sydney team, based in Alexandria, offering hands-on client-facing work and growth opportunities.

Requirements include 2+ years MSP desk experience, strong communication skills, and willingness to travel to client sites. Training and development avenues are provided as you build your skills with us.

Qualifications

• 2+ years MSP service desk experience mandatory.
• Proven on-site client support experience mandatory in corporate settings.
• IT certifications or degree/diploma preferred.
• Experience with Apple macOS and Windows desktop support.
• Knowledge of Microsoft 365, Azure, and Intune.
• Understanding of cloud infrastructure concepts (Azure/M365).
• Experience with Windows Server, Active Directory and Exchange.
• TCP/IP, DNS and DHCP knowledge.
• Strong communication and customer service skills for senior stakeholders.
• Valid Australian driver’s licence and willingness to travel to CBD/metropolitan Sydney.

Responsibilities

• Provide remote and on-site support to Sydney client base.
• Travel to client sites across Sydney as needed.
• Work with service desk, escalation engineers and account leads.
• Raise and resolve incidents; contribute to documentation.
• Collaborate with vendors and internal teams for incident resolution.
• Assist with project-based work when required.

Skills

MSP service desk

On-site support

macOS support

Windows desktop support

Microsoft 365

Azure

Intune

Cloud infrastructure

Windows Server

Active Directory

Exchange server

TCP/IP

DNS

DHCP

Communication skills

Driver's licence

Education

IT Certification/Degree/Diploma

Tools

HaloPSA

Microsoft Defender

Huntress

Azure

Job description

Systima is a well-established MSP delivering 24-hour service desk support, network monitoring, and cloud solutions across Australia. We seek a Level 2 Technical Support Engineer for our Sydney team, based in Alexandria, offering hands-on client-facing work and growth opportunities.

Requirements include 2+ years MSP desk experience, strong communication skills, and willingness to travel to client sites. Training and development avenues are provided as you build your skills with us.