Systems Analyst

Department of Primary Industries and Regional Development NSW; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Department of Primary Industries and Regional Development NSW is seeking a Systems Analyst to support, maintain and enhance the Salesforce CRM platform across Local Land Services. This hands-on role involves admin, configuration and business analysis to ensure the platform evolves with business needs.

You will work with users, vendors and technical teams to troubleshoot incidents, manage user access, test functionality and document requirements. A hybrid work arrangement is available.

Qualifications

• Experience supporting enterprise business systems; Salesforce CRM experience highly regarded.
• Strong analytical, troubleshooting and problem-solving skills.
• Experience gathering business requirements and supporting testing, releases and integrations.
• Excellent communication and customer service; ability to manage stakeholders.
• Collaborative approach and customer-focused technology solutions.

Responsibilities

• Provide day-to-day support, administration and configuration of the Salesforce CRM platform.
• Investigate and resolve incidents, defects, user requests, synchronisation and integration errors.
• Configure workflows, forms, user access, security roles and system settings to support business requirements.
• Work with business users to understand requirements, document solutions and identify opportunities for improvement.
• Support testing, deployment and validation activities for system upgrades, releases and enhancements.
• Monitor integrations, data quality and system performance, escalating complex issues where required.
• Develop and maintain support documentation, knowledge articles and user guidance materials.
• Deliver responsive customer support and help drive continuous improvement of CRM capabilities and business processes.

Skills

Salesforce CRM

Analytical thinking

Troubleshooting

Stakeholder communication

Requirements gathering

Customer service orientation

Education

Relevant tertiary qualifications or equivalent experience

Tools

Salesforce CRM

Job description

Department of Primary Industries and Regional Development NSW – Sydney CBD NSW

• Hybrid work environment on offer – Sydney or location negotiable across regional NSW
• Salary ranging from $116,981 - $129,492pa + super
• Play a key role in supporting, maintaining and enhancing the Salesforce CRM platform used across Local Land Services

As a Systems Analyst, you will provide specialist support, administration, configuration and business analysis services for Salesforce CRM and associated business systems. You will work directly with users, vendors and technical teams to ensure the platform operates effectively and continues to evolve to meet business needs.

This is a highly hands‑on role suited to someone who enjoys problem‑solving, supporting users and improving business processes through technology. You will be involved in everything from troubleshooting incidents and managing user access through to testing new functionality, documenting requirements and supporting system releases.

• Ongoing full-time opportunity
• Hybrid work environment on offer – Sydney or location negotiable across regional NSW
• Salary ranging from $116,981 - $129,492pa + super
• Play a key role in supporting, maintaining and enhancing the Salesforce CRM platform used across Local Land Services

As a Systems Analyst, you will provide specialist support, administration, configuration and business analysis services for Salesforce CRM and associated business systems. You will work directly with users, vendors and technical teams to ensure the platform operates effectively and continues to evolve to meet business needs.

This is a highly hands‑on role suited to someone who enjoys problem‑solving, supporting users and improving business processes through technology. You will be involved in everything from troubleshooting incidents and managing user access through to testing new functionality, documenting requirements and supporting system releases.

About the team

Local Land Services (LLS) is a regionally focused NSW Government agency delivering services to landholders and communities across New South Wales. LLS supports agriculture, biosecurity, natural resource management and emergency services.

The role sits within the Digital & Data Solutions team supporting the day‑to‑day operation and continuous improvement of the Salesforce CRM platform and other enterprise business systems.

Your day‑to‑day duties

• Provide day‑to‑day support, administration and configuration of the Salesforce CRM platform.
• Investigate and resolve incidents, defects, user requests synchronisation and integration errors, and other and system issues to ensure reliable platform operation.
• Configure workflows, forms, user access, security roles and system settings to support business requirements.
• Work with business users to understand requirements, document solutions and identify opportunities for improvement.
• Support testing, deployment and validation activities for system upgrades, releases and enhancements.
• Monitor integrations, data quality and system performance, escalating complex issues where required.
• Develop and maintain support documentation, knowledge articles and user guidance materials.
• Deliver responsive customer support and help drive continuous improvement of CRM capabilities and business processes.

To be successful in this role you'll need

• Experience supporting enterprise business systems, with Salesforce CRM experience highly regarded.
• Strong analytical, troubleshooting and problem‑solving skills.
• Experience gathering business requirements and supporting testing, releases, integrations and system improvements.
• Excellent communication and customer service skills with the ability to build effective stakeholder relationships.
• A collaborative approach and commitment to delivering reliable, user‑focused technology solutions.

Essential requirements

• Relevant tertiary qualifications or equivalent professional experience
• Current NSW driver's licence and willingness to travel

For more information on this role, you can download the role descriptionhere.

Recruitment Adjustments

If you require adjustments in completing your application, interviewing, completing any pre‑employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to ***************@dpird.nsw.gov.auor contact the hiring manager listed for a confidential discussion.

About Us: Together, we are DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

The department brings together:

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.

With the majority of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.

Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful, welcoming and flexible – a workplace where our people feel supported, valued, and part of our collective success.

Learn more about the benefits of joining our diverse and talented DPIRD team.

Additional Information

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.

The successful applicant in this role may be required to undergo a police check, health assessment and/or other assessments as required.