Systems Analyst

NSW Department of Primary Industries and Regional Development; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

NSW Department of Primary Industries and Regional Development is seeking a Systems Analyst to provide specialist Salesforce CRM support, admin, configuration and business analysis across the agency. You’ll work with users, vendors and tech teams to keep the platform reliable and evolving with business needs.

This hands-on role involves troubleshooting incidents, managing user access, testing new functionality, documenting requirements and supporting system releases.

Qualifications

• Experience supporting enterprise business systems, with Salesforce CRM experience highly regarded.
• Strong analytical, troubleshooting and problem-solving skills.
• Experience gathering business requirements and supporting testing, releases, integrations and system improvements.
• Excellent communication and customer service skills with the ability to build effective stakeholder relationships.
• A collaborative approach and commitment to delivering reliable, user-focused technology solutions.
• Relevant tertiary qualifications or equivalent professional experience
• Current NSW driver’s licence and willingness to travel

Responsibilities

• Provide day-to-day support, administration and configuration of the Salesforce CRM platform.
• Investigate and resolve incidents, defects, user requests synchronisation and integration errors, and other system issues to ensure reliable platform operation.
• Configure workflows, forms, user access, security roles and system settings to support business requirements.
• Work with business users to understand requirements, document solutions and identify opportunities for improvement.
• Support testing, deployment and validation activities for system upgrades, releases and enhancements.
• Monitor integrations, data quality and system performance, escalating complex issues where required.
• Develop and maintain support documentation, knowledge articles and user guidance materials.
• Deliver responsive customer support and help drive continuous improvement of CRM capabilities and business processes.

Skills

Salesforce CRM experience

Analytical skills

Requirements gathering

Communication

Collaborative approach

Willingness to travel

Driver's licence

Education

Tertiary qualifications

Job description

• Hybrid work environment on offer - Sydney or location negotiable across regional NSW
• Salary ranging from $116,981 - $129,492pa + super
• Play a key role in supporting, maintaining and enhancing the Salesforce CRM platform used across Local Land Services
  

As a Systems Analyst, you will provide specialist support, administration, configuration and business analysis services for Salesforce CRM and associated business systems. You will work directly with users, vendors and technical teams to ensure the platform operates effectively and continues to evolve to meet business needs.

This is a highly hands-on role suited to someone who enjoys problem-solving, supporting users and improving business processes through technology. You will be involved in everything from troubleshooting incidents and managing user access through to testing new functionality, documenting requirements and supporting system releases.

About the team

Local Land Services (LLS) is a regionally focused NSW Government agency delivering services to landholders and communities across New South Wales. LLS supports agriculture, biosecurity, natural resource management and emergency services.

The role sits within the Digital & Data Solutions team supporting the day-to-day operation and continuous improvement of the Salesforce CRM platform and other enterprise business systems.

• Provide day-to-day support, administration and configuration of the Salesforce CRM platform.
• Investigate and resolve incidents, defects, user requests synchronisation and integration errors, and other and system issues to ensure reliable platform operation.
• Configure workflows, forms, user access, security roles and system settings to support business requirements.
• Work with business users to understand requirements, document solutions and identify opportunities for improvement.
• Support testing, deployment and validation activities for system upgrades, releases and enhancements.
• Monitor integrations, data quality and system performance, escalating complex issues where required.
• Develop and maintain support documentation, knowledge articles and user guidance materials.
• Deliver responsive customer support and help drive continuous improvement of CRM capabilities and business processes.
  

To be successful in this role you'll need

• Experience supporting enterprise business systems, with Salesforce CRM experience highly regarded.
• Strong analytical, troubleshooting and problem-solving skills.
• Experience gathering business requirements and supporting testing, releases, integrations and system improvements.
• Excellent communication and customer service skills with the ability to build effective stakeholder relationships.
• A collaborative approach and commitment to delivering reliable, user-focused technology solutions.
  
• Relevant tertiary qualifications or equivalent professional experience
• Current NSW driver’s licence and willingness to travel
  

For more information on this role, you can download the role description here.

Want more information?

Contact Robyn Silk, Director ICT on [e-mail] or 0421 610 315.

About Us: Together, we are DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

The department brings together:

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.
  

With the majority of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.

Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful, welcoming and flexible - a workplace where our people feel supported, valued, and part of our collective success.

Learn more about the benefits of joining our diverse and talented DPIRD team.

Additional Information

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.

The successful applicant in this role may be required to undergo a police check, health assessment and/or other assessments as required.