Lead Business Systems Analyst

NSW Department of Primary Industries and Regional Development; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

NSW Department of Primary Industries and Regional Development seeks a Lead Business Systems Analyst to lead ongoing administration, governance and enhancement of Salesforce CRM and integrations. You will own the platform's lifecycle, coordinate releases, manage vendors and drive continuous improvement for better services and customer experiences.

The role sits in the Digital & Data Solutions team, offering a hybrid work arrangement across Sydney and regional NSW with travel as required.

Qualifications

• Experience administering and supporting enterprise business systems including Salesforce CRM.
• Experience administering and monitoring middleware or integration platforms.
• Proven experience leading application support, release management and continuous improvement.
• Strong stakeholder engagement and communication skills.
• Experience managing vendors and operational service delivery in a complex environment.
• Proactive, customer-focused approach with strong leadership.
• Relevant tertiary qualifications or equivalent professional experience.
• Current NSW driver's licence and willingness to travel.

Responsibilities

• Lead the operational management, governance and optimisation of the Salesforce CRM platform and integrations.
• Mentor Systems Analysts responsible for CRM support and improvements.
• Oversee platform releases, upgrades and enhancements for safe delivery.
• Liaise between business stakeholders, vendors and ICT to prioritise work and maximise value.
• Lead incident management, problem resolution and service improvement for CRM.
• Drive process automation and system optimisation across the organisation.
• Ensure data integrity, security, and platform governance standards.
• Develop and manage the CRM roadmap balancing priorities with improvements.

Skills

Salesforce CRM

Middleware integration

Stakeholder engagement

Release management

Vendor management

Leadership

Customer focus

Problem solving

Education

Tertiary qualification

Job description

• Hybrid work environment on offer - Sydney or location negotiable across regional NSW
• Salary ranging from $133,348pa - $146,945pa + super
• Lead the operational management, optimisation and continuous improvement of Local Land Services' Salesforce CRM platform
  

As the Lead Business Systems Analyst, you will lead the ongoing administration, governance, support and enhancement of Local Land Services' Salesforce CRM platform and associated integrations, middlewear, workflows and business applications. The role is responsible for ensuring the platform remains secure, reliable and fit for purpose while supporting critical business operations across the organisation.

You will act as the product owner for the platform's operational lifecycle, coordinating support activities, managing releases and upgrades, overseeing vendor delivery and driving continuous improvement initiatives that deliver better services, stronger business outcomes and improved customer experiences.

About the team

Local Land Services (LLS) is a regionally focused NSW Government agency delivering services to landholders and communities across New South Wales. LLS supports agriculture, biosecurity, natural resource management and emergency services.

The role sits within the Digital & Data Solutions team and is responsible for leading the ongoing support, administration and strategic development of Salesforce CRM and associated business systems across the organisation.

• Lead the operational management, governance and optimisation of the Salesforce CRM platform and associated integrations.
• Manage and mentor Systems Analysts responsible for CRM support, administration and continuous improvement activities.
• Oversee platform releases, upgrades and enhancements, ensuring changes are delivered safely and effectively.
• Act as the primary liaison between business stakeholders, vendors and ICT teams to prioritise work and maximise business value.
• Lead incident management, problem resolution and service improvement, including the investigation and resolution of CRM synchronisation, integration and middleware errors, to maintain platform reliability and performance.
• Drive business process improvement, automation and system optimisation initiatives across the organisation.
• Ensure data integrity, security, compliance and platform governance standards are maintained.
• Develop and manage the CRM roadmap, balancing operational priorities with strategic improvement opportunities.
  

To be successful in this role you'll need

• Experience administering and supporting enterprise business systems, including Salesforce CRM Experience administering and monitoring middleware or integration platforms would also be highly regarded.
• Proven experience leading application support, release management and continuous improvement activities.
• Strong stakeholder engagement and communication skills, with the ability to translate business needs into practical technology solutions.
• Experience managing vendors, system enhancements and operational service delivery in a complex environment.
• A proactive, customer-focused approach with strong problem-solving and leadership capabilities.
  
• Relevant tertiary qualifications or equivalent professional experience
• Current NSW driver's licence and willingness to travel
  

For more information on this role, you can download the role description here.

Want more information?

Please contact Robyn Silk, Director ICT at [e-mail] or 0421 610 315.

Application Closing Date: Monday 21st September 2026 at 11.55pm

About Us: Together, we are DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

The department brings together:

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.
  

With the majority of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.

Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful, welcoming and flexible - a workplace where our people feel supported, valued, and part of our collective success.

Learn more about the benefits of joining our diverse and talented DPIRD team.

Additional Information

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.

The successful applicant in this role may be required to undergo a police check, health assessment and/or other assessments as required.