Lead Business Systems Analyst

NSW Public School Jobs - NSW DET Jobs.; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Local Land Services is seeking a Lead Business Systems Analyst to oversee the Salesforce CRM platform, including integrations, middleware and related business systems. You will lead governance, administration, releases, vendor management and continuous improvement to ensure security, reliability and fit-for-purpose operations.

You will act as the product owner for the platform's lifecycle, coordinating support, managing releases, overseeing vendors and driving enhancements that deliver better

Qualifications

• Experience administering and supporting enterprise business systems, especially Salesforce CRM.
• Proven ability to lead application support, releases and improvement initiatives.
• Strong stakeholder engagement, vendor management and cross‑team collaboration.

Responsibilities

• Lead the operational management, governance and optimisation of the Salesforce CRM platform and associated integrations.
• Manage and mentor Systems Analysts responsible for CRM support, administration and continuous improvement.
• Oversee platform releases, upgrades and enhancements, ensuring changes are delivered safely and effectively.
• Act as the primary liaison between business stakeholders, vendors and ICT teams to prioritise work and maximise business value.
• Lead incident management, problem resolution and service improvement across CRM and middleware.
• Drive business process improvement, automation and system optimisation initiatives.
• Ensure data integrity, security, compliance and platform governance standards.
• Develop and manage the CRM roadmap, balancing operational priorities with strategic improvements.

Skills

Salesforce CRM

Stakeholder engagement

Vendor management

Problem solving

Leadership

Education

Relevant tertiary qualifications

Tools

Middleware

Workflow automation

Job description

NSW Public School Jobs - NSW DET Jobs. – Sydney NSW

• Hybrid work environment on offer – Sydney or location negotiable across regional NSW
• Salary ranging from $133,348pa - $146,945pa + super
• Lead the operational management, optimisation and continuous improvement of Local Land Services' Salesforce CRM platform
• Ongoing full-time opportunity

As the Lead Business Systems Analyst, you will lead the ongoing administration, governance, support and enhancement of Local Land Services' Salesforce CRM platform and associated integrations, middlewear, workflows and business applications. The role is responsible for ensuring the platform remains secure, reliable and fit for purpose while supporting critical business operations across the organisation.

You will act as the product owner for the platform's operational lifecycle, coordinating support activities, managing releases and upgrades, overseeing vendor delivery and driving continuous improvement initiatives that deliver better services, stronger business outcomes and improved customer experiences.

About the team

Local Land Services (LLS) is a regionally focused NSW Government agency delivering services to landholders and communities across New South Wales. LLS supports agriculture, biosecurity, natural resource management and emergency services.

The role sits within the Digital & Data Solutions team and is responsible for leading the ongoing support, administration and strategic development of Salesforce CRM and associated business systems across the organisation.

Your day-to-day duties

• Lead the operational management, governance and optimisation of the Salesforce CRM platform and associated integrations.
• Manage and mentor Systems Analysts responsible for CRM support, administration and continuous improvement activities.
• Oversee platform releases, upgrades and enhancements, ensuring changes are delivered safely and effectively.
• Act as the primary liaison between business stakeholders, vendors and ICT teams to prioritise work and maximise business value.
• Lead incident management, problem resolution and service improvement, including the investigation and resolution of CRM synchronisation, integration and middleware errors, to maintain platform reliability and performance.
• Drive business process improvement, automation and system optimisation initiatives across the organisation.
• Ensure data integrity, security, compliance and platform governance standards are maintained.
• Develop and manage the CRM roadmap, balancing operational priorities with strategic improvement opportunities.

To be successful in this role you'll need

• Experience administering and supporting enterprise business systems, including Salesforce CRM Experience administering and monitoring middleware or integration platforms would also be highly regarded.
• Proven experience leading application support, release management and continuous improvement activities.
• Strong stakeholder engagement and communication skills, with the ability to translate business needs into practical technology solutions.
• Experience managing vendors, system enhancements and operational service delivery in a complex environment.
• A proactive, customer-focused approach with strong problem-solving and leadership capabilities.

Essential requirements

• Relevant tertiary qualifications or equivalent professional experience
• Current NSW driver's licence and willingness to travel

For more information on this role, you can download the role description here.

Application Closing Date

Monday 21st September 2026 at 11.55pm

About Us: Together, we are DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

The department brings together:

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.

With the majority of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.

Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful, welcoming and flexible – a workplace where our people feel supported, valued, and part of our collective success.

Learn more about the benefits of joining our diverse and talented DPIRD team.

Additional Information

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.

The successful applicant in this role may be required to undergo a police check, health assessment and/or other assessments as required.