Systems Administrator

NSW Police Force; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work options

Free influenza vaccination

Public transport proximity

Job summary

The NSW Police Force is seeking a Systems Administrator to join the Service Management Office, Technology and Communication Services Command in Parramatta. This role focuses on managing IT computer systems, driving Change Enablement and Release Management practices, and supporting frontline policing through a stable, secure technology environment.

You will coordinate enterprise changes, engage with technical teams and stakeholders, and contribute to governance and continuous improvement

Qualifications

• Experience in Change Enablement, Release Management and ITSM within complex operational environments.

Responsibilities

• Lead coordination and governance of technology changes and releases across NSWPF.
• Act as trusted advisor to technical teams, managers, vendors and stakeholders.
• Drive continuous improvement to enhance change success and reduce disruption.
• Manage CABs, Release Governance forums and change review activities.
• Analyse change and release performance data and provide recommendations to improve service stability.

Skills

Change Enablement

Release Management

Service Management

ITIL

Stakeholder engagement

Tools

ServiceNow

ITSM platforms

Job description

• Computer System Officer Level 4 • Temporary Full-Time up to 30 June 2029 • Parramatta

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Systems Administrator to be part of our Service Management Office, Technology and Communication Services Command team. The Systems Administrator supports service delivery to the organisation in the management of IT computer systems. View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role) This is a unique opportunity to help shape and improve Change Enablement and Release Management practices across one of Australia's largest and most complex technology environments, supporting services that are critical to frontline policing and public safety.

Key Responsibilities

• Lead the coordination and governance of technology changes and releases that support critical policing and corporate services across NSWPF.
• Act as a trusted advisor to technical teams, project managers, vendors, and stakeholders to ensure changes and releases are planned, assessed, and implemented successfully.
• Drive continual improvement initiatives that enhance change success rates, reduce service disruption, and strengthen operational resilience.
• Manage and facilitate Change Advisory Boards (CABs), Release Governance forums, and change review activities to support informed decision making and effective risk management.
• Analyse change and release performance data, identify trends, and provide recommendations that improve service stability and organisational maturity.
• Support the development and implementation of enterprise change governance standards, policies, procedures, and reporting frameworks.
• Partner closely with Incident, Problem, Service Delivery, Architecture, Cyber Security, and Project teams to minimise change-related incidents and improve service outcomes.
• Play a key role in ensuring major releases, high-risk changes, and business critical deployments are appropriately assessed, governed, and communicated.
• Influence the adoption of modern Change Enablement and Release Management practices aligned to ITIL principles and NSWPF governance requirements.
• Mentor and support technical teams in the application of effective risk assessment, change planning, release coordination, and postimplementation review practices.
• Gain exposure to complex enterprise technologies, large-scale transformation initiatives, and strategic programs that directly support frontline policing operation

Key Requirements

• Demonstrated experience in Change Enablement, Release Management, Service Management, or a related IT Service Management discipline within a complex operational environment.
• Strong understanding of ITIL Change Enablement, Release Management, Incident Management, Problem Management, and Continual Improvement practices.
• Experience facilitating Change Advisory Boards (CABs), governance forums, and stakeholder engagement across technical and business groups.
• Proven ability to assess change risk, coordinate enterprise releases, resolve scheduling conflicts, and drive process improvement initiatives.
• Experience using enterprise ITSM platforms such as ServiceNow to manage change and release processes, reporting, and governance activity.

Salary & Benefits

Some of the benefits available when you join the NSWPF include:

• Working collaboratively on IT initiatives that support the community through policing practices.
• Opportunities for personal growth / development and training programs.
• Corporate wellbeing programs including seminars and the Fitness Passport.
• Flexible work options.
• Annual leave loading.
• Free annual influenza vaccination.
• Salary packaging options via superannuation contributions or a novated vehicle lease.
• All office locations are within walking distance to Public Transport, shops, restaurants and cafes.
• 5 minute walk to train station, Westfield and Parramatta CBD.
• Free In-house gym facilities with state-of-the‑art fitness equipment.
• 2 minute walk to nearest train station and bus stop, restaurants, cafes and sporting venues at Sydney Olympic Park

Eligibility

To be eligible to apply for this role, you must meet one of the following statuses:

• an Australian Citizen;
• a permanent resident of Australia;
• or a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Equal Opportunity & Diversity

Our commitment to Diversity: At the NSW Police Force, we are proud to be an employer of a diverse range of people.

We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

We understand that the recruitment journey may present unique challenges.

If you: Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at [e-mail]

Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at [e-mail]

Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at [e-mail]

Recruitment Information

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.