Platform Owner

NSW Police Force; City of Parramatta; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible work options

Leave loading

Annual leave loading

Wellbeing programs

Salary packaging options

Convenient public transport location

In-house gym facilities

Job summary

NSW Police Force is seeking a Platform Owner to lead the lifecycle of critical platforms within the Technology and Communication Services Command. You will own the product vision, roadmap and backlog, and align delivery with organisational objectives through close stakeholder collaboration.

The role focuses on maximizing value from digital services, balancing business outcomes with risks and constraints, and driving continuous improvement across multidisciplinary teams.

Qualifications

• Owns the product vision, roadmap and backlog for critical applications and platforms.
• Engages with stakeholders across operational, corporate and technology domains.
• Defines goals, priorities and success metrics aligned with organisational objectives.
• Leads product planning, release planning and backlog refinement.
• Monitors performance, adoption and customer satisfaction to identify improvements.

Responsibilities

• Balance business needs, technical constraints and risk when prioritising work.
• Collaborate with delivery teams, architects and vendors to guide solutions.
• Support governance, risk and compliance for sensitive information.
• Promote agile, customer-centred ways of working across teams.

Skills

Platform ownership

Agile methodologies

Stakeholder engagement

Roadmap management

Backlog management

Job description

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Platform Owner to be part of our Application Services team within our Technology and Communication Services Command. The role is responsible for the strategic management and overall success of technology platforms within NSW Police Force with a primary focus on overseeing the lifecycle of the platform, from initial planning and design to ongoing operations and continuous improvement.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

This role is responsible for maximising the value delivered by a business-critical application, platform or technology service through effective product ownership, stakeholder engagement and prioritisation of business outcomes.

The position acts as the key link between business stakeholders and delivery teams, ensuring product direction, investment decisions and delivery priorities align with organisational objectives, operational requirements and user needs. The role supports the ongoing evolution of digital capabilities by balancing strategic goals, customer requirements, operational risks and technical constraints.

Owners and manages the product vision, roadmap and backlog for critical applications, platforms or digital services.

Engages with stakeholders across operational, corporate and technology domains to understand business needs and translate them into prioritised product outcomes.

Defines and communicates product goals, priorities and success measures aligned with organisational objectives.

Works collaboratively with delivery teams, architects, developers, business analysts and vendors to guide solution development and delivery.

Balances customer needs, operational requirements, technical dependencies, risk considerations and available resources when determining priorities.

Leads product planning activities, including roadmap development, release planning and backlog refinement.

Evaluates opportunities for service improvement, modernisation and innovation to maximise value delivered to users and the organisation.

Ensures product decisions are informed by data, customer insights, performance metrics and business outcomes.

Supports governance, risk and compliance activities associated with highly sensitive operational and organisational information.

Monitors product performance, adoption and customer satisfaction to identify improvement opportunities.

Facilitates collaboration between business and technical stakeholders to achieve shared outcomes and manage competing priorities.

Contributes to strategic planning and long‑term product direction to ensure platforms remain fit for purpose and aligned with future organisational needs.

Promotes agile and customer‑centred ways of working across multidisciplinary teams.

Supports change adoption by maintaining engagement with customers throughout the product lifecycle.

What we can offer you

• flexible work options;
• opportunity to purchase leave;
• annual leave loading;
• corporate wellbeing programs including seminars and the Fitness Passport;
• salary packaging options via superannuation contributions or a novated vehicle lease;
• convenient location for public transport and to shops etc; and
• in‑house gym facilities.

Our commitment to Diversity

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

We understand that the recruitment journey may present unique challenges. If you:

• Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at ********@police.nsw.gov.au
• Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at *************@police.nsw.gov.au

Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at *************@police.nsw.gov.au

To be eligible to apply for this role, you must meet one of the following statuses:

• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

For Technical assistance please contact: ***************@police.nsw.gov.au (Please include the word Taleo in the subject line)

Thank you for your interest in this role. We look forward to receiving your application.