System Support Officer

Synnex; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working arrangements

Novated Leasing Options

On-site parking at Oakleigh South

Job summary

Synnex Australia invites applications for a Systems Support Officer to join the Melbourne team. You will deliver first and second level support for ERP, EDI, B2B, and cloud-based applications, acting as a liaison between business users, IT and vendors to ensure reliable operation of business systems.

Ideal candidates bring 3–5 years IT support experience, strong problem-solving skills and proficiency with Microsoft 365, Azure AD, SharePoint Online and Teams.

Qualifications

• 3-5 years' experience in IT support, application support, or business systems support.

Responsibilities

• Provide day-to-day support for ERP, EDI, B2B, and cloud-based business applications

Skills

Troubleshooting

Problem-solving

EDI/B2B integration

Networking concepts

Microsoft 365

Azure AD

SharePoint Online

Teams

Tools

SharePoint Online

Teams

Azure AD/Microsoft 365

Job description

Synnex Australia is a multi-billion-dollar organisation that offers an innovative, fast-growing and advanced business technology environment. We are currently recruiting for employees of high calibre to join our business that are passionate, ambitious and talented.

As the largest IT distribution business in Asia Pacific; Synnex Australia is committed to the development of its entire staff and offers an environment and career-paths that are supportive and progressive.

We are offering a fantastic opportunity for a highly motivated individual to join our Melbourne team as a Systems Support Officer.

About the role:

The Systems Support Officer is responsible for providing first and second-level support for the organisation's business systems, including ERP, EDI, B2B, and cloud-based applications. The role also provides general IT support to end users, assisting with technical issues related to computer hardware, software, network connectivity, printers, and other peripherals. The Systems Support Officer acts as a key liaison between business users, IT service providers, software vendors, and internal stakeholders to ensure the reliable operation of business

You will be responsible for:

Provide day-to-day support for ERP, EDI, B2B, and cloud-based business applications

Investigate, troubleshoot, and resolve system-related incidents and user enquiries

Monitor and support EDI transactions and data exchange processes

Assist users with business application functionality and operational issues

Perform user account administration, including access provisioning and permission management

Escalate complex issues to software vendors or external support providers as required

Assist with application testing, upgrades, patches, and system enhancements

Provide first and second-level IT support to users via phone, email, remote support, and in-person assistance

Diagnose and resolve desktop, laptop, software, and operating system issues

Troubleshoot basic network connectivity issues including wired and wireless network connections, internet connectivity, VPN access, network printer connectivity, and DNS and DHCP related issues

Skills and experience:

3-5 years' experience in IT support, application support, or business systems support

Experience supporting ERP, business applications, or cloud-based systems

Strong troubleshooting and problem-solving skills

Understanding of EDI, B2B integration, or electronic data exchange concepts

Knowledge of Microsoft Entra ID (Azure AD) and Microsoft 365 applications and services

Practical knowledge of networking concepts including TCP/IP, DNS, DHCP, Enterprise Wi-Fi, and VPN connectivity

Hands on experience supporting printers, desktop, laptops and other IT hardware

Experience with SharePoint Online and Teams

Full working rights in Australia

Culture and benefits:

Fantastic training platform and support provided to boost your career

Hybrid working arrangements

Novated Leasing Options

New state of the art office site in Oakleigh South with parking available on site

Team building activities - including bowling nights, yoga, fitness challenges, charity fundraisers and fun-runs!

Successful applicants must have full working rights in Australia to apply.