Systems Support Specialist - ERP & Cloud | Hybrid

Synnex Australia

City of Melbourne

Hybrid

AUD 65,000 - 90,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Hybrid work arrangements

Novated leasing options

New state-of-the-art office in Oaklea?

Job summary

Synnex Australia is recruiting for a Systems Support Officer in Melbourne to deliver first and second-line IT support for ERP, EDI, B2B and cloud-based applications. You will assist end users with software, hardware, networking, and peripherals while liaising with vendors and internal stakeholders to ensure reliable business system operations.

The role emphasizes troubleshooting, user administration, testing and upgrades, and hybrid work arrangements.

Qualifications

3–5 years' experience in IT support, application support, or business systems support.
Experience supporting ERP, business applications, or cloud-based systems.
Strong troubleshooting and problem-solving skills.
Understanding of EDI, B2B integration, or electronic data exchange concepts.
Experience supporting Microsoft Windows environments.
Knowledge of Microsoft Entra ID (Azure AD) and Microsoft 365 applications and services.
Practical knowledge of networking concepts including TCP/IP, DNS, DHCP, Enterprise Wi-Fi, and VPN connectivity.
Hands on experience supporting printers, desktop, laptops and other IT hardware.
Experience with SharePoint Online and Teams.
Full working rights in Australia.

Responsibilities

Provide day-to-day support for ERP, EDI, B2B, and cloud-based business applications.
Investigate, troubleshoot, and resolve system-related incidents and user enquiries.
Monitor and support EDI transactions and data exchange processes.
Assist users with business application functionality and operational issues.
Perform user account administration, including access provisioning and permission management.
Escalate complex issues to software vendors or external support providers as required.
Assist with application testing, upgrades, patches, and system enhancements.
Provide first and second-level IT support to users via phone, email, remote support, and in-person assistance.
Diagnose and resolve desktop, laptop, software, and operating system issues.
Troubleshoot basic network connectivity issues including wired and wireless network connections, internet connectivity, VPN access, network printer connectivity, and DNS and DHCP related issues.