System Support Officer

Synnex Australia; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangements

Novated leasing options

New state-of-the-art office in Oaklea?

Job summary

Synnex Australia is recruiting for a Systems Support Officer in Melbourne to deliver first and second-line IT support for ERP, EDI, B2B and cloud-based applications. You will assist end users with software, hardware, networking, and peripherals while liaising with vendors and internal stakeholders to ensure reliable business system operations.

The role emphasizes troubleshooting, user administration, testing and upgrades, and hybrid work arrangements.

Qualifications

• 3–5 years' experience in IT support, application support, or business systems support.
• Experience supporting ERP, business applications, or cloud-based systems.
• Strong troubleshooting and problem-solving skills.
• Understanding of EDI, B2B integration, or electronic data exchange concepts.
• Experience supporting Microsoft Windows environments.
• Knowledge of Microsoft Entra ID (Azure AD) and Microsoft 365 applications and services.
• Practical knowledge of networking concepts including TCP/IP, DNS, DHCP, Enterprise Wi-Fi, and VPN connectivity.
• Hands on experience supporting printers, desktop, laptops and other IT hardware.
• Experience with SharePoint Online and Teams.
• Full working rights in Australia.

Responsibilities

• Provide day-to-day support for ERP, EDI, B2B, and cloud-based business applications.
• Investigate, troubleshoot, and resolve system-related incidents and user enquiries.
• Monitor and support EDI transactions and data exchange processes.
• Assist users with business application functionality and operational issues.
• Perform user account administration, including access provisioning and permission management.
• Escalate complex issues to software vendors or external support providers as required.
• Assist with application testing, upgrades, patches, and system enhancements.
• Provide first and second-level IT support to users via phone, email, remote support, and in-person assistance.
• Diagnose and resolve desktop, laptop, software, and operating system issues.
• Troubleshoot basic network connectivity issues including wired and wireless network connections, internet connectivity, VPN access, network printer connectivity, and DNS and DHCP related issues.

Skills

IT support

ERP

EDI

B2B integration

Windows environments

Azure AD / M365

Networking basics

Printers / hardware

SharePoint Online

Tools

ERP systems

Office 365

Job description

Synnex Australia is a multi-billion-dollar organisation that offers an innovative, fast-growing and advanced business technology environment. We are currently recruiting for employees of high calibre to join our business that are passionate, ambitious and talented.

As the largest IT distribution business in Asia Pacific; Synnex Australia is committed to the development of its entire staff and offers an environment and career-paths that are supportive and progressive.

We are offering a fantastic opportunity for a highly motivated individual to join our Melbourne team as a Systems Support Officer.

About the role:

The Systems Support Officer is responsible for providing first and second-level support for the organisation's business systems, including ERP, EDI, B2B, and cloud-based applications. The role also provides general IT support to end users, assisting with technical issues related to computer hardware, software, network connectivity, printers, and other peripherals. The Systems Support Officer acts as a key liaison between business users, IT service providers, software vendors, and internal stakeholders to ensure the reliable operation of business

You will be responsible for:

• Provide day-to-day support for ERP, EDI, B2B, and cloud-based business applications
• Investigate, troubleshoot, and resolve system-related incidents and user enquiries
• Monitor and support EDI transactions and data exchange processes
• Assist users with business application functionality and operational issues
• Perform user account administration, including access provisioning and permission management
• Escalate complex issues to software vendors or external support providers as required
• Assist with application testing, upgrades, patches, and system enhancements
• Provide first and second-level IT support to users via phone, email, remote support, and in-person assistance
• Diagnose and resolve desktop, laptop, software, and operating system issues
• Troubleshoot basic network connectivity issues including wired and wireless network connections, internet connectivity, VPN access, network printer connectivity, and DNS and DHCP related issues

Skills and experience:

• 3–5 years' experience in IT support, application support, or business systems support
• Experience supporting ERP, business applications, or cloud-based systems
• Strong troubleshooting and problem-solving skills
• Understanding of EDI, B2B integration, or electronic data exchange concepts
• Experience supporting Microsoft Windows environments
• Knowledge of Microsoft Entra ID (Azure AD) and Microsoft 365 applications and services
• Practical knowledge of networking concepts including TCP/IP, DNS, DHCP, Enterprise Wi‑Fi, and VPN connectivity
• Hands on experience supporting printers, desktop, laptops and other IT hardware
• Experience with SharePoint Online and Teams
• Full working rights in Australia

Culture and benefits:

• Fantastic training platform and support provided to boost your career
• Hybrid working arrangements
• Novated Leasing Options
• New state of the art office site in Oakleigh South with parking available on site
• Team building activities - including bowling nights, yoga, fitness challenges, charity fundraisers and fun-runs!

Successful applicants must have full working rights in Australia to apply.

If this job isn't quite right for you, but you are looking for a new position, please contact the HR department at [e-mail] for a confidential discussion on your career and our opportunities available.