Customer Service Administrator

Synnex; City of Melbourne; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid work

Novated leasing

On-site parking at Oakleigh South

Team building activities

Job summary

Synnex Australia is seeking a highly motivated Sales Support Officer to join our Melbourne team. You will maximise customer satisfaction through effective relationship building, service delivery and sales support within a collaborative environment.

You will handle real-time customer updates, data entry of orders and invoices, respond to queries via email, phone and Live Chat, and assist with quotes and purchase orders.

Qualifications

• Customer service and administration experience required.
• Knowledge of IT hardware, software licensing and cloud services highly regarded.
• Experience selling HP/Lenovo/IBM/Microsoft in a retail environment desirable.
• Exceptional attention to detail and ability to meet customer SLA's.
• Good time-management and communication skills.

Responsibilities

• Customer service and providing real-time updates to customers as required.
• Data entry - inputting customer orders/invoices and claims into our internal database system.
• Responding to client queries via email, phone and Live Chat.
• Preparing customer quotes and assisting with purchase orders.

Skills

Customer service experience

Administration experience

IT hardware knowledge

Software licensing and cloud knowledge

Sales experience (HP/Lenovo/IBM/MS)

Attention to detail

Time management

Communication skills

Job description

Synnex Australia is a multi-billion-dollar organisation that offers an innovative, fast-growing and advanced business technology environment. We are currently recruiting for employees of high calibre to join our business that are passionate, ambitious and talented.

As the largest IT distribution business in Asia Pacific; Synnex Australia is committed to the development of its entire staff and offers an environment and career-paths that are supportive and progressive.

We are offering a fantastic opportunity for a highly motivated individual to join our Melbourne team as a Sales Support Officer.

About the Role

As a Sales Support Officer based in our Oakleigh South office, you will be responsible for maximising customer satisfaction through effective customer relationship building, customer service and sales support within a team environment.

You will be responsible for:

• Customer Service and providing real-time updates to customers as required
• Data entry - inputting customer orders/invoices and claims into our internal database system
• Responding to client queries via email, phone and Live Chat
• Preparing customer quotes and assisting with purchase orders

Skills and experience:

• Customer service and administration experience.
• Knowledge of IT hardware, software licensing and cloud products and services will be highly regarded.
• Experience in selling products such as HP, Lenovo, IBM and Microsoft; within a retail environment would be ideal.
• Exceptional attention to detail and ability to meet customer SLA's
• Good time-management and communication skills

Culture and benefits:

• Hybrid working arrangements
• Novated Leasing Options
• New state of the art office site in Oakleigh South with parking available on site
• Team building activities - including bowling nights, yoga, fitness challenges, charity fundraisers and fun-runs!

Successful applicants must have full working rights in Australia to apply.