System Analyst: SaaS Transformation for Language Services

Department: System Analysis; Parramatta; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Health & Wellbeing

Employee Assistance Programs

Competitive pay

Job summary

Multicultural NSW is seeking a System Analyst to support the Language Services booking system and help deliver a transition to a modern SaaS platform across NSW. You will work with business and technology teams, gain exposure to system integrations, APIs, and cloud technologies, and contribute to a major digital transformation that serves diverse communities.

Your role involves maintaining the current system, collaborating with vendors and stakeholders, testing changes, and ensuring reliable

Qualifications

• Experience supporting web applications and resolving incidents in a production environment.
• Knowledge of SQL databases, web servers and system support practices.
• Experience working with cloud platforms, system integrations and APIs.
• Strong communication, problem-solving and stakeholder management skills.
• Ability to work collaboratively across business and technical teams.

Responsibilities

• Support, maintain and enhance the existing Language Services booking system.
• Assist with the implementation, integration and ongoing support of a new SaaS platform.
• Troubleshoot and resolve system incidents and technical issues.
• Collaborate with business stakeholders, vendors and technology partners.
• Test system changes, integrations and APIs to ensure quality outcomes.
• Contribute to system improvements and a seamless technology transition.

Skills

Web applications

Incident resolution

SQL databases

Web servers

Cloud platforms

System integrations

APIs

Stakeholder engagement

Job description

Multicultural NSW is seeking a System Analyst to support the Language Services booking system and help deliver a transition to a modern SaaS platform across NSW. You will work with business and technology teams, gain exposure to system integrations, APIs, and cloud technologies, and contribute to a major digital transformation that serves diverse communities.

Your role involves maintaining the current system, collaborating with vendors and stakeholders, testing changes, and ensuring reliable