Digital Transformation Business Analyst

Providence Disability and Ageing Support Services; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Providence Disability and Ageing Support Services in Sydney seeks an experienced Business Analyst to improve how technology and processes support staff and participants. You will translate business needs into practical IT solutions, map processes, and document requirements while collaborating with leadership and external providers.

You will analyse data, support UAT, and help ensure data quality, reporting, and compliance across systems. A collaborative, client-centred approach is essential.

Qualifications

• Tertiary qualification in IT, Business Analysis or related discipline.
• Proven BA experience in business or technology environments.
• Strong skills in gathering requirements and mapping business processes.
• Ability to translate requirements into practical technology solutions.
• Excellent stakeholder engagement, communication and documentation.

Responsibilities

• Engage with stakeholders to understand needs, challenges and opportunities.
• Analyse current processes and identify improvement, automation and digital transformation.
• Gather, document and prioritise functional and non‑functional requirements.
• Translate requirements into clear specifications for technology solutions.
• Develop process maps, BRDs, user stories and use cases.
• Work with technology providers to evaluate and implement solutions.
• Support system selection, configuration, integration, testing and implementation.
• Coordinate User Acceptance Testing (UAT) and defect tracking.
• Identify opportunities to improve data quality, reporting and information management.
• Assist with systems integration and interoperability across applications.
• Support change management, user training and adoption.
• Analyse data and prepare reports to inform decisions.

Skills

Business Analysis

Requirements Gathering

Stakeholder Engagement

Process Mapping

Documentation

UAT

Data Reporting

Problem Solving

Education

Relevant IT/BA degree

Tools

MYOB

Xero

BrightHR

Microsoft 365

BI/Reporting

Job description

Providence Disability and Ageing Support Services in Sydney seeks an experienced Business Analyst to improve how technology and processes support staff and participants. You will translate business needs into practical IT solutions, map processes, and document requirements while collaborating with leadership and external providers.

You will analyse data, support UAT, and help ensure data quality, reporting, and compliance across systems. A collaborative, client-centred approach is essential.