MNSW - System Analyst

Department: System Analysis; Parramatta; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Health & Wellbeing

Employee Assistance Programs

Competitive pay

Job summary

Multicultural NSW is seeking a System Analyst to support the Language Services booking system and help deliver a transition to a modern SaaS platform across NSW. You will work with business and technology teams, gain exposure to system integrations, APIs, and cloud technologies, and contribute to a major digital transformation that serves diverse communities.

Your role involves maintaining the current system, collaborating with vendors and stakeholders, testing changes, and ensuring reliable

Qualifications

• Experience supporting web applications and resolving incidents in a production environment.
• Knowledge of SQL databases, web servers and system support practices.
• Experience working with cloud platforms, system integrations and APIs.
• Strong communication, problem-solving and stakeholder management skills.
• Ability to work collaboratively across business and technical teams.

Responsibilities

• Support, maintain and enhance the existing Language Services booking system.
• Assist with the implementation, integration and ongoing support of a new SaaS platform.
• Troubleshoot and resolve system incidents and technical issues.
• Collaborate with business stakeholders, vendors and technology partners.
• Test system changes, integrations and APIs to ensure quality outcomes.
• Contribute to system improvements and a seamless technology transition.

Skills

Web applications

Incident resolution

SQL databases

Web servers

Cloud platforms

System integrations

APIs

Stakeholder engagement

Job description

$102,936 - $113,579 a year

Casual/Temporary, Full time

1d ago , from Department of Communities and Justice NSW

• Employment type: Temporary full-time up till 30 June 2027


• Grade: Grade 5/6


• Salary: $102,936- $113,579 pa plus employer contribution to superannuation and annual leave loading

Your role

Join Multicultural NSW and play a key role in supporting the technology that underpins Language Services across the state. As a System Analyst, you will maintain and enhance the current booking system while helping deliver the transition to a modern SaaS platform. This is an exciting opportunity to work across business and technology teams, gain exposure to system integrations, APIs, cloud technologies and vendor management, and contribute to a significant digital transformation that supports NSW’s diverse multicultural communities.

What you’ll do

Help deliver reliable and innovative technology solutions that support critical Language Services operations.

• Support, maintain and enhance the existing Language Services booking system


• Assist with the implementation, integration and ongoing support of a new SaaS platform


• Troubleshoot and resolve system incidents and technical issues


• Collaborate with business stakeholders, vendors and technology partners


• Test system changes, integrations and APIs to ensure quality outcomes


• Contribute to system improvements and a seamless technology transition

What we’re looking for

We're seeking a proactive and solution-focused professional with strong technical and stakeholder engagement skills.

• Experience supporting web applications and resolving incidents in a production environment


• Knowledge of SQL databases, web servers and system support practices


• Experience working with cloud platforms, system integrations and APIs


• Strong communication, problem-solving and stakeholder management skills


• Ability to work collaboratively across business and technical teams


• Commitment to delivering high-quality customer and service outcomes


• Be part of a major technology transformation and help shape the future of Language Services at Multicultural NSW.


• Build your technical expertise across SaaS platforms, cloud technologies, system integrations and APIs.


• Make a meaningful impact by supporting services that connect and support NSW’s multicultural communities.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career


• Flexible, autonomous work environment


• Competitive pay and conditions


• Training and development opportunities to build and maintain capabilities


• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on https://multicultural.nsw.gov.au/

We do work that really matters

At Multicultural NSW you’ll be helping connect and unite people to develop resilient and welcoming communities. You’ll be supporting NSW to be the most successful multicultural society in the world.

Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony.

Are you ready to join us?

Applications closeTuesday, 24 November 2026 at 11:59 PM AEST

For more information about the role or what it’s like to work for Multicultural NSW, please contact the hiring manager Sriraj Chathankandath on 02 8255 6*** or at ***************@multicultural.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Poppy Sgro on 02 9765 3*** or via email at **********@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.