System Analyst for Language Services Transformation

NSW Department of Communities and Justice; Parramatta; Presencial; AUD 103.000 - 114.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work environment

Training & development

Health & wellbeing programs

Employee assistance program

Competitive pay

Descripción de la vacante

Multicultural NSW is seeking a System Analyst to maintain and enhance the Language Services booking system and help transition to a modern SaaS platform. You will work across business and technology teams, dealing with system integrations, APIs, and cloud technologies while engaging stakeholders to deliver value for NSW's multicultural communities.

The role focuses on delivering reliable technology solutions, resolving incidents, and supporting a major digital transformation in partnership with

Formación

• Experience supporting web applications and resolving incidents in a production environment.
• Knowledge of SQL databases, web servers and system support practices.
• Experience working with cloud platforms, system integrations and APIs.
• Strong communication, problem-solving and stakeholder management skills.
• Ability to work collaboratively across business and technical teams.
• Commitment to delivering high-quality customer and service outcomes.
• Be part of a major technology transformation and help shape the future of Language Services at Multicultural NSW.
• Build your technical expertise across SaaS platforms, cloud technologies, system integrations and APIs.

Responsabilidades

• Support, maintain and enhance the existing Language Services booking system
• Assist with the implementation, integration and ongoing support of a new SaaS platform
• Troubleshoot and resolve system incidents and technical issues
• Collaborate with business stakeholders, vendors and technology partners
• Test system changes, integrations and APIs to ensure quality outcomes
• Contribute to system improvements and a seamless technology transition

Conocimientos

Stakeholder engagement

Strong communication

Problem solving

Team collaboration

Customer focus

Herramientas

SQL databases

Web servers

Cloud platforms

APIs

System integration

Descripción del empleo

Multicultural NSW is seeking a System Analyst to maintain and enhance the Language Services booking system and help transition to a modern SaaS platform. You will work across business and technology teams, dealing with system integrations, APIs, and cloud technologies while engaging stakeholders to deliver value for NSW's multicultural communities.

The role focuses on delivering reliable technology solutions, resolving incidents, and supporting a major digital transformation in partnership with