MNSW - Multilingual Services Coordinator

NSW Department of Communities and Justice; Parramatta; Hybrid; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible, hybrid working arrangements

Health & wellbeing programs

Training and development opportunities

Competitive pay and conditions

Autonomous, collaborative team culture

Job summary

NSW Department of Communities and Justice – Parramatta NSW is seeking a proactive coordinator to join a dynamic multilingual services team. You will coordinate translation, localisation and transcription projects, ensuring requests are delivered accurately, on time and within budget while supporting engagement across NSW.

Responsibilities include managing multilingual service requests through all stages, briefing resources, tracking progress and maintaining quality using translation tech.

Qualifications

• Strong project coordination and organisational skills.
• Understanding of multilingual services, including translation and transcription.
• Excellent communication and stakeholder management abilities.
• Ability to work effectively under pressure and meet competing deadlines.
• Strong problem-solving and attention to detail.
• Confidence using technology and digital systems.
• Experience with a Translation Management System is desirable.

Responsibilities

• Coordinate the delivery of multilingual projects in a fast-paced environment.
• Manage multilingual service requests through all stages of production.
• Assess project requirements and brief appropriate resources.
• Monitor project progress and ensure quality, accuracy and timely delivery.
• Utilise translation technology and project tracking systems to support service delivery.
• Build positive relationships with internal stakeholders and service providers.

Skills

Project coordination

Multilingual services

Communication

Stakeholder management

Working under pressure

Problem solving

Technology confidence

Translation Management System

Tools

Translation Management System

Job description

NSW Department of Communities and Justice – Parramatta NSW

• Employment type - Ongoing full-time, 35 hours per week
• Salary - $102,936 pa - $113,579 pa plus employers' contribution to superannuation and annual leave loading

Your role

Join a dynamic and purpose-driven team delivering multilingual services that help NSW Government agencies communicate effectively with culturally and linguistically diverse communities. You will coordinate translation, localisation and transcription projects, ensuring requests are delivered accurately, efficiently and on time while supporting meaningful community engagement across NSW.

What you'll do

Coordinate the delivery of multilingual projects in a collaborative and fast-paced environment.

• Manage multilingual service requests through all stages of production
• Assess project requirements and brief appropriate resources
• Monitor project progress and ensure quality, accuracy and timely delivery
• Utilise translation technology and project tracking systems to support service delivery
• Build positive relationships with internal stakeholders and service providers

What we're looking for

We're seeking a proactive and organised coordinator who thrives on managing multiple priorities.

• Strong project coordination and organisational skills
• Understanding of multilingual services, including translation and transcription
• Excellent communication and stakeholder management abilities
• Ability to work effectively under pressure and meet competing deadlines
• Strong problem-solving skills and attention to detail
• Confidence using technology and digital systems
• Experience with a Translation Management System is desirable
• Make a meaningful impact by helping government services reach diverse communities across NSW
• Enjoy flexible hybrid working arrangements and a supportive team culture
• Build your career through varied projects, professional development and growth opportunities

Download the role description.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

At Multicultural NSW you'll be helping connect and unite people to develop resilient and welcoming communities. You'll be supporting NSW to be the most successful multicultural society in the world.

Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony.

Are you ready to join us?

• Targeted Question 1

Describe a time when you coordinated multiple projects or requests with competing deadlines. How did you prioritise tasks, manage stakeholders and ensure work was delivered accurately and on time?

• Targeted Question 2

Provide an example of how you have used technology, systems or process improvements to manage workflows, improve efficiency or resolve a service delivery issue. What was your approach and what was the outcome?

Applications close

Wednesday, 18 November 2026 at 11:59pm AEST.

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Jane Parry via email at **********@multicultural.nsw.gov.au

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience