System Analyst

Infios; City of Melbourne; On-site; AUD 80,000 - 90,000; Full time

Job summary

A leading software development company is seeking a Systems Analyst to join its dynamic Worldwide Support team in Melbourne, Victoria. This role emphasizes strong customer service and problem-solving skills within the fast-paced supply chain industry. The ideal candidate will manage WMS environments, troubleshoot technical issues, and work collaboratively with clients to develop effective solutions. A commitment to mentoring and documentation is also vital. This full-time position offers an annual salary of 80-90K AUD.

Qualifications

• Self-motivated with the ability to prioritize tasks and manage workload.
• Experience with virtualization and basic networking protocols (TCP/IP, HTTPS, SMTP, DNS).
• Flexible for rotational on-call support; supply chain knowledge is a plus.

Responsibilities

• Identify, investigate and analyze processes, procedures and practices.
• Troubleshoot WMS, SQL Server, and third-party software issues.
• Manage WMS environments and configure migrations between environments.
• Create and enhance reports using Dashboard, SSRS, and Crystal Reports.
• Mentor team members on WMS tools and processes.

Skills

Customer service skills

Problem-solving abilities

Multitasking

Strong communication

Relationship-building skills

Education

Degree in Computer Science, BA/BS or equivalent

Tools

MS SQL

Oracle PL/SQL

Windows Server

Linux

Job description

Global Talent Acquisition Partner | Strategic Hiring Partner | Building High-Performing Teams at Infios | Champion of People, Culture & Growth

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

Join our dynamic Worldwide Support team as a Systems Analyst! This is a fast‑paced, client‑facing role that puts your customer service skills and multitasking abilities to the test. You'll work directly with clients to tackle complex business and operational challenges, delivering smart, timely solutions that make a real impact. Backed by a collaborative local team and global support network, you’ll have the tools and expertise at your fingertips to drive success and exceed expectations. If you're passionate about problem‑solving and thrive in a high‑energy environment, we want to hear from you!

What a day in the life looks like:

• Strong customer service skills with the ability to identify, investigate and analyse processes, procedures and practices and formulate business requirements where necessary.
• Troubleshoot WMS, Windows OS, SQL Server, SSRS reports, and third‑party software issues.
• Manage WMS environments, configure migrations between environments, identify and evaluate inefficiencies.
• Perform WMS data administration (users, menus, zones, locations, pick/put‑away sequences).
• Create, adopt, implement, modify system functional solutions and enhance reports using Dashboard, SSRS, and Crystal Reports.
• Using data, design and implement enhancements to customer WMS environments for internal implementation teams.
• Monitor SQL performance, tune queries, and optimise indexes.
• Interface with customers, IT teams, project leaders, and vendors for support and implementation.
• Act as an SME to quantify and escalated issues with supporting data to ERP vendors or third parties to aid decision making.
• Mentor and develop operations team members on WMS tools and processes by creating user and training documentation.

What you bring to the team:

• Degree in Computer Science, BA/BS, or equivalent.
• Strong communication, listening, and relationship‑building skills.
• Self‑motivated with the ability to prioritise tasks and manage workload.
• Proficient in MS SQL, Oracle PL/SQL, and familiar with IIS and stored procedures.
• Experience with Windows Server, Linux, virtualization, and basic networking protocols (TCP/IP, HTTPS, SMTP, DNS).
• Flexible for rotational on‑call support; supply chain knowledge is a plus.

Salary Range: 80‑90 K AUD

Location: Melbourne, Victoria, Australia

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Supply Chain

Industry: Software Development