ICT Business Analyst

Next3pl; Sydney; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Salary Packaging available

Job summary

Next3pl is seeking an analytical ICT Business Analyst to bridge logistics business needs with IT capabilities. You will evaluate operations, gather software requirements, and deliver data-driven recommendations to optimise WMS, ERP, and integrated logistics software.

You’ll work with warehouse, client services, and leadership teams to align milestones and outcomes for business development. The role focuses on data analysis, high-level reporting and SLA management, process optimisation, system

Qualifications

• Bachelor's degree in Information Technology, Business Information Systems, Computer Science, or a related field (Master's in ICT or AI highly regarded).
• Minimum 2-3 years of experience in data analysis, business analysis, or operational logistics analysis.
• Strong background in data interpretation, trend analysis, and creating complex SLA reports.
• Demonstrated ability to manage stakeholder relationships, collaborate with cross-functional teams, and solve complex operational problems.
• Proficiency with data tools, SQL, process mapping software, or logistics management systems.

Responsibilities

• Data Analysis: Gather requirements, translate needs into functional specs, and analyse data to improve processes and system behaviour.
• High-Level Reporting & SLA Management: Develop and maintain performance reports and SLAs for system quality.
• Process Optimisation: Map as-is/to-be logistics workflows and identify bottlenecks.
• Systems & Stakeholder Alignment: Partner with managers, technical teams, and external stakeholders for integrations and onboarding.
• AI & Tech Integration Support: Evaluate tools and data platforms to enable automated reporting and decisions.
• Project Management: Develop project plans and manage cost, resources, and timelines.

Skills

Data analysis

Stakeholder management

SQL

Process mapping

Education

Bachelor's degree in IT / Business Information Systems / CS / related

Master's in ICT or Artificial Intelligence (desirable)

Tools

SQL

Process mapping software

Logistics management systems

Job description

Company Overview: Next is a fast-growing supply chain and logistics company delivering streamlined solutions to our partners across Australia and New Zealand. We specialise in third-party logistics, warehousing, and fulfilment services that ensure efficiency and excellence from dock to doorstep.

We're on a mission to redefine operational excellence in logistics by combining smart technology, real-time data, and dedicated customer service. Join us as we build a smarter, more agile future for retail logistics.

Job Summary: We are seeking an analytical ICT Business Analyst to bridge the gap between our logistics business needs and IT capabilities. You will evaluate operations, gather software requirements, and deliver data-driven recommendations to optimise our warehouse management systems (WMS), enterprise resource planning (ERP), and integrated logistics software.

You’ll work closely with warehouse, client services, and leadership teams to ensure alignment of project milestones and outcomes for business development

Key Responsibilities

• Data Analysis: Gather business requirements, translate stakeholder needs into functional technical specifications, and analyse operational data to improve efficiency in terms of business processes, procedures and work practices to recommend optimal business practices, and system functionality and behaviour.
• High-Level Reporting & SLA Management: Develop, interpret, and maintain high-end performance reports and service level agreements (SLAs) to monitor system and service quality.
• Process Optimisation: Map "as-is" and "to-be" logistics workflows, identifying process bottlenecks to streamline 3PL operations.
• Systems & Stakeholder Alignment: Partner with client account managers, technical teams, and external stakeholders to support system integrations, onboard new clients, and implement technical solutions.
• AI & Tech Integration Support: Evaluate emerging tech tools and data platforms to support automated reporting and operational decision-making.
• Uses project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects
• Takes responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensures acceptable quality and integrity of the system
• Uses data and process modelling techniques to create clear system specifications for the design and development of system software

Skill & Experience

• Bachelor's degree in Information Technology, Business Information Systems, Computer Science, or a related field (Master's in ICT or Artificial Intelligence highly regarded).
• Minimum of 2-3 years of experience in data analysis, business analysis, or operational logistics analysis.
• Strong background in data interpretation, trend analysis, and creating complex SLA reports.
• Demonstrated ability to manage stakeholder relationships, collaborate with cross-functional teams, and solve complex operational problems.
• Proficiency with data tools, SQL, process mapping software, or logistics management systems.

The successful candidate will have

• Salary: 85,000 - $105,000 per annum + 11.5% Superannuation (based experience)
• Job Type: Full-time
• Benefits: Salary Packaging available