Sydney Workers’ Compensation Team Leader – Performance & Care

Allianz Australia; North Sydney Council; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid work arrangements

Learning & development

Employee share purchase program

Job summary

Allianz Australia is seeking a Team Manager – Workers Compensation in Sydney to lead the claims team and drive service excellence. You will manage performance, coach staff, and ensure compliance with regulatory obligations while delivering efficient, customer-focused outcomes.

This role emphasises strong leadership, collaboration with cross-functional teams, and a commitment to continuous improvement in a hybrid work environment.

Qualifications

• Extensive personal injury management experience.
• Proven leadership with a track record of high performance.
• Experience coaching and developing team members.
• Ability to interpret and apply legislation.
• Innovative thinker with ideas to improve operations.
• Strong customer relationship skills and escalation handling.
• Interest in leveraging emerging technologies in a digital landscape.

Responsibilities

• Lead a team to deliver key business objectives and outcomes.
• Ensure superior customer service while complying with policies and regulations.
• Identify opportunities to continuously improve team performance.
• Coach and develop team members, allocate duties and development opportunities.
• Act as escalation point for complex queries or complaints.
• Implement change initiatives and facilitate learning to build team capability.

Skills

Personal injury management

Team leadership

Coaching & development

Legislation interpretation

Customer relationship management

Operational improvement

Digital capability in a evolving tech

Job description

Allianz Australia is seeking a Team Manager – Workers Compensation in Sydney to lead the claims team and drive service excellence. You will manage performance, coach staff, and ensure compliance with regulatory obligations while delivering efficient, customer-focused outcomes.

This role emphasises strong leadership, collaboration with cross-functional teams, and a commitment to continuous improvement in a hybrid work environment.