Team Manager

Allianz Australia; North Sydney Council; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid work arrangements

Learning & development

Employee share purchase program

Job summary

Allianz Australia is seeking a Team Manager – Workers Compensation in Sydney to lead the claims team and drive service excellence. You will manage performance, coach staff, and ensure compliance with regulatory obligations while delivering efficient, customer-focused outcomes.

This role emphasises strong leadership, collaboration with cross-functional teams, and a commitment to continuous improvement in a hybrid work environment.

Qualifications

• Extensive personal injury management experience.
• Proven leadership with a track record of high performance.
• Experience coaching and developing team members.
• Ability to interpret and apply legislation.
• Innovative thinker with ideas to improve operations.
• Strong customer relationship skills and escalation handling.
• Interest in leveraging emerging technologies in a digital landscape.

Responsibilities

• Lead a team to deliver key business objectives and outcomes.
• Ensure superior customer service while complying with policies and regulations.
• Identify opportunities to continuously improve team performance.
• Coach and develop team members, allocate duties and development opportunities.
• Act as escalation point for complex queries or complaints.
• Implement change initiatives and facilitate learning to build team capability.

Skills

Personal injury management

Team leadership

Coaching & development

Legislation interpretation

Customer relationship management

Operational improvement

Digital capability in a evolving tech

Job description

Team Manager – Workers Compensation – Sydney

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

Team Manager – Workers Compensation – Sydney

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is it ensure all claim related performance and service measures are met and claims teams are motivated and operating effectively and efficiently and are enabled to achieve their performance objectives and a strong standing against Allianz competitors.

About The Role

• Effectively lead a team to deliver key business objectives and meet critical business outcomes
• Ensure the delivery of superior customer service ensuring that all compliance and risk policies, legal and regulatory obligations are met through the application of technical skills and expertise to enhance customer care
• Understand key performance drivers and identify opportunities to continuously improve team performance
• Lead, coach, mentor and develop a team with the aim of improving negotiation, customer service and technical skills, ensuring that tasks, accountabilities and development opportunities are apportioned equitably, creating a focused, capable and engaged team
• Act as escalation point by assisting in resolving complex queries or complaints beyond the skills, knowledge or authority of team members, identifying root causes, as applicable, and participate in the process of recommending and implementing nationally approved improvement initiatives
• Implement and manage change improvements, facilitating learning and development opportunities that build capability within a team.

About You

• Extensive personal injury management expertise within a Personal Injury environment
• Expertise in team leadership and a proven track record of driving high performance
• Demonstrated experience in coaching and developing team members
• Demonstrated ability to interpret and apply legislation
• Innovative thinking – creative ideas that improve operational effectiveness and efficiency
• Demonstrated ability for developing strong customer relationships and effectively resolving customer escalations
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Important Notice

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’[e-mail]’" or ’[e-mail]’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à [e-mail] | [e-mail] | [e-mail]

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.