Technical Lead

Allianz Australia; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible work options

Career development and mentoring

Learning resources access

Employee Share Purchase Program

Job summary

Allianz Australia in Sydney (or Charlestown) seeks a Technical Lead for Workers Compensation to provide expert claims management and technical guidance. You will work with specialists, managers, and external regulators to ensure compliant, timely claim resolutions while coaching staff and driving system enhancements across Guidewire and JADE platforms.

You will lead the team in achieving regulatory alignment and business outcomes, while fostering a culture of continuous learning, collaboration,

Qualifications

• 5+ years in NSW workers compensation in a technical specialist/manager role
• Experience liaising with regulators, customers and stakeholders on technical queries
• Strong communication and leadership capabilities to coach staff and drive improvements
• Ability to interpret legislation and ensure compliant claims management

Responsibilities

• Partner with specialists and managers to ensure effective claims management
• Act as primary escalation point for technical matters and regulatory interpretation
• Coach Technical Specialists and support staff to strengthen capabilities
• Drive improvements across Guidewire/JADE platforms and related processes
• Contribute to achieving team KPIs and service contracts

Skills

Technical leadership

Claims expertise

Regulatory knowledge

Stakeholder management

Coaching & mentoring

Tools

Guidewire

JADE

Job description

TECHNICAL LEAD – WORKERS COMPENSATION – SYDNEY Or CHARLESTOWN

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to provide technical claims management advice and collaborative consultation, including expertise in systems as well as Technical Specialist related tasks such as Liability determinations, workers compensation process and procedures, coaching, support and development of business specialists in the aligned business area, to ensure prompt and compliant claims management in line with regulatory obligations. You will be the first point of escalation for technical related queries for the aligned government services business unit/s.

About The Role

• Partner with Specialists, Managers, and business units to ensure effective claims management, advocate alternate strategies for timely claim resolution, and represent the team at regulatory and stakeholder meetings on technical matters.
• Serve as the primary escalation point for technical matters, providing advice and support to claims staff and employers to ensure accurate interpretation of legislation and sound decision-making.
• Develop and coach Technical Specialists and support staff across the aligned business area to strengthen technical knowledge, skills, and overall team capability.
• Drive improvements across business systems (Guidewire and/or JADE platforms), providing feedback, insights, and solutions to enhance processes, remediation activities, and user experience.
• Contribute to achieving team financial targets and KPIs in line with relevant deeds, service contracts, and incentive schemes, while supporting managers in identifying and implementing value-adding initiatives.

About You

• Have a minimum of 5 years' experience within NSW workers compensation in a technical specialist or technical manager role
• Experience in both the TMF (treasury managed fund) and NI (Nominal Insurer) space is desirable
• Previous experience communicating and liaising with external regulators, customers and stakeholders on technical related queries and the application of legislation and process and procedures
• Looking for long term career stability with opportunities to develop and progress within Allianz.
• You have excellent verbal and written communication skills, combined with the ability to balance understanding, empathy, and compassion with the best commercial outcome for Allianz.
• Able to work collaboratively with peers and a variety of stakeholders.
• Act as an SME, experience in coaching and mentoring others.
• Able to plan and prioritise effectively, organise tasks and manage competing resources and demands, displaying leadership through role modelling and encouraging these behaviours in others.
• Able to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making, providing coaching and support to facilitate the development of these skills in others.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers