Sydney Office Services Lead

McKinsey & Company; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

McKinsey & Company is seeking an experienced Office Services lead for our Sydney office. You will oversee day-to-day operations, coordinate support teams, and serve as a subject-matter expert across critical office services workstreams.

Based in our Sydney CBD office, you will collaborate with local leadership and global departments to ensure premium service levels, mentorship for junior staff, and strong partnerships with external vendors, driving an inclusive, high-performing workplace culture.

Qualifications

• 3+ years of workplace services, facilities coordination, or office administration in a professional setting.
• Proven track record of team leadership, mentoring, or delegating to junior staff.
• Experience with end-to-end office operations, corporate facilities management, and high-touch hospitality.
• Strong organizational and time-management skills, multi-tasking and deadline discipline.
• Experience liaising with external suppliers and handling invoices.
• Familiarity with modern productivity software and video-conferencing systems; basic IT/AV troubleshooting.
• Familiarity with WHS regulations, risk prevention, and emergency response procedures.
• Requires consistent in-person presence in the Sydney CBD office to provide coverage and foster community.
• Clear and professional communication with senior leadership and external guests.

Responsibilities

• Lead on-the-ground office services and support teams to ensure high-quality service.
• Mentor and develop Office Services staff, aligning workflows and fostering inclusion.
• Cultivate partnerships with external vendors and service providers to deliver premium standards.
• Collaborate with local office leadership and global departments (IT, Real Estate, Finance, People/HR).
• Provide end-to-end operational coordination for day-to-day office functioning.

Skills

Team leadership

Mentoring

Office operations

Facilities management

Hospitality

Vendor management

IT/AV troubleshooting

WHS compliance

Communication

In-person office presence

Tools

Video conferencing systems

Office productivity software

Facilities management software

Job description

McKinsey & Company is seeking an experienced Office Services lead for our Sydney office. You will oversee day-to-day operations, coordinate support teams, and serve as a subject-matter expert across critical office services workstreams.

Based in our Sydney CBD office, you will collaborate with local leadership and global departments to ensure premium service levels, mentorship for junior staff, and strong partnerships with external vendors, driving an inclusive, high-performing workplace culture.