Senior Office Services Coordinator

McKinsey & Company; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

McKinsey & Company is seeking an experienced Office Services lead for our Sydney office. You will oversee day-to-day operations, coordinate support teams, and serve as a subject-matter expert across critical office services workstreams.

Based in our Sydney CBD office, you will collaborate with local leadership and global departments to ensure premium service levels, mentorship for junior staff, and strong partnerships with external vendors, driving an inclusive, high-performing workplace culture.

Qualifications

• 3+ years of workplace services, facilities coordination, or office administration in a professional setting.
• Proven track record of team leadership, mentoring, or delegating to junior staff.
• Experience with end-to-end office operations, corporate facilities management, and high-touch hospitality.
• Strong organizational and time-management skills, multi-tasking and deadline discipline.
• Experience liaising with external suppliers and handling invoices.
• Familiarity with modern productivity software and video-conferencing systems; basic IT/AV troubleshooting.
• Familiarity with WHS regulations, risk prevention, and emergency response procedures.
• Requires consistent in-person presence in the Sydney CBD office to provide coverage and foster community.
• Clear and professional communication with senior leadership and external guests.

Responsibilities

• Lead on-the-ground office services and support teams to ensure high-quality service.
• Mentor and develop Office Services staff, aligning workflows and fostering inclusion.
• Cultivate partnerships with external vendors and service providers to deliver premium standards.
• Collaborate with local office leadership and global departments (IT, Real Estate, Finance, People/HR).
• Provide end-to-end operational coordination for day-to-day office functioning.

Skills

Team leadership

Mentoring

Office operations

Facilities management

Hospitality

Vendor management

IT/AV troubleshooting

WHS compliance

Communication

In-person office presence

Tools

Video conferencing systems

Office productivity software

Facilities management software

Job description

You will collaborate closely with stakeholders to ensure the flawless day-to-day operation, functionality, and professional presentation of our office environment.

In a premier professional services environment where operational excellence directly enables client service and firm culture, your work serves as a cornerstone of our daily workplace experience.

By providing end-to-end operational coordination, leading on-the-ground support teams, and serving as a subject matter expert across critical office services workstreams, you will create an environment where colleagues, leadership, and external guests can do their best work seamlessly.

You will be based in our Sydney Office as an integral member of our Office Services team and this contract is for a duration of 14 months.

You will collaborate daily with local office leadership, colleagues across consulting and operations, and global functional departments—including IT, Real Estate, Finance, and People/HR.

You will act as a team lead and mentor to other Office Services team members, embodying our firm's apprenticeship model by coaching junior colleagues, aligning workflows, and fostering an inclusive, high-performing environment.

You will also cultivate trusted partnerships with external vendors, building management, and specialized service providers to deliver cohesive, premium service standards across all touchpoints.

Your Impact

You will collaborate closely with stakeholders to ensure the flawless day-to-day operation, functionality, and professional presentation of our office environment.

In a premier professional services environment where operational excellence directly enables client service and firm culture, your work serves as a cornerstone of our daily workplace experience.

By providing end-to-end operational coordination, leading on-the-ground support teams, and serving as a subject matter expert across critical office services workstreams, you will create an environment where colleagues, leadership, and external guests can do their best work seamlessly.

You will be based in our Sydney Office as an integral member of our Office Services team and this contract is for a duration of 14 months.

You will collaborate daily with local office leadership, colleagues across consulting and operations, and global functional departments—including IT, Real Estate, Finance, and People/HR.

You will act as a team lead and mentor to other Office Services team members, embodying our firm's apprenticeship model by coaching junior colleagues, aligning workflows, and fostering an inclusive, high-performing environment.

You will also cultivate trusted partnerships with external vendors, building management, and specialized service providers to deliver cohesive, premium service standards across all touchpoints.

Your Growth

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning:Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters:From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community:With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits:On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

YOUR QUALIFICATIONS AND SKILLS

• 3+ years of relevant experience in workplace services, facilities coordination, or office administration within a professional services or corporate environment
• Demonstrated track record of team leadership, mentoring, or delegating work to junior staff members
• Practical knowledge of end-to-end office operations, corporate facilities management, and high-touch hospitality
• Strong organisational and time-management skills, with a proven ability to manage multiple day-to-day priorities, solve problems proactively, and reliably meet deadlines
• Experience liaising with external suppliers, reviewing vendor performance against service standards, and handling invoice processing
• Familiarity with modern workplace productivity software, video-conferencing systems, and basic IT/AV troubleshooting
• Familiarity with WHS statutory regulations, risk prevention, and emergency response procedures
• Predictable and consistent in-person office presence in our Sydney CBD office is essential for your work to provide direct operational coverage, mentor team members, and foster office community
• Clear and professional verbal and written communication skills with the poise to interact with senior leadership and external guests