Sydney Cruise Port Operations Lead

TUI; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

37.5 hours per week

Training days & learning hub access

Care Foundation & wellbeing hub access

Permanent contract with growth options

Job summary

TUI in Sydney is seeking a Port Delivery Agent to oversee on-site cruise operations, including shore excursions, transfers, land programs and turnaround services, ensuring high service standards and smooth execution.

You will liaise with cruise lines, suppliers and internal teams, coordinate bookings, handle live operational issues, maintain documentation and support scheduling while upholding Health & Safety and brand guidelines.

Qualifications

• Strong planning and organizational capability in a dynamic operational environment.
• Clear and effective communication with internal and external stakeholders.
• Customer-centric and solution-oriented approach.
• Driver’s license and own car may be required for some shifts.

Responsibilities

• Support the delivery of operations across shore excursions, transfers, land programs, hotels and turnaround services, including being on-site for early starts and weekend work.
• Liaise with cruise line representatives, shipboard teams and internal stakeholders to confirm operational requirements.
• Coordinate bookings and confirmations with transport providers, guides and other operational suppliers.
• Assist with on-site port operations and support handling of live operational issues during delivery.
• Prepare and maintain operational documentation, inventory management, ensuring accurate and timely system updates.
• Coordinate staffing and scheduling of casual pier, hotel and airport staff in line with plans.

Skills

Planning

Organization

Communication

Customer focus

Problem solving

MS Office

English fluency

Driver's license

Tools

Excel

Outlook

Word

Job description

TUI in Sydney is seeking a Port Delivery Agent to oversee on-site cruise operations, including shore excursions, transfers, land programs and turnaround services, ensuring high service standards and smooth execution.

You will liaise with cruise lines, suppliers and internal teams, coordinate bookings, handle live operational issues, maintain documentation and support scheduling while upholding Health & Safety and brand guidelines.