Port Delivery Agent - Pre, Post & Overlands

Intercruises Shoreside & Port Services; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Paid training days

Learning Hub access

WeCare wellbeing hub

Career growth opportunities

Job summary

Intercruises Shoreside & Port Services – Sydney CBD NSW is seeking a Port Delivery Agent to coordinate pre-, post- and overland land-program tours. You will manage supplier bookings, hotel allocations, transport, tour directors and on‑the‑ground logistics for a seamless guest experience.

Key responsibilities include liaising with port authorities and cruise line clients, preparing itineraries and briefs, and handling day-of operational issues.

Qualifications

• Methodical and organized approach with high accuracy.
• Proficient in MS Office tools (Excel, Teams, OneNote & Outlook).
• Comfortable leading change and managing ambiguity.
• Able to solve problems independently and suggest improvements.
• Helpful, flexible and professional personality with strong communication.
• English fluency in verbal and written form.

Responsibilities

• Coordinate end-to-end planning for pre-cruise, post-cruise and overland programs.
• Arrange hotel allocations, rooming lists, and check-in/out requirements.
• Coordinate transport providers, schedules, pickup points and contingencies.
• Liaise with port authorities, cruise line contacts and suppliers on requirements.
• Prepare and distribute itineraries, confirmations and briefing documents.
• Monitor day-of delivery and resolve delays, issues or changes.
• Capture feedback and support post-program checks for improvements.
• Plan supplier communications and information for guest arrivals.
• Book Tour Directors and Guides and ensure documentation is shared.
• Provide feedback to Port Operations Manager from operations.

Skills

Problem solving

Organized

Communication skills

English proficiency

Tools

Excel

Teams

OneNote

Outlook

Job description

Port Delivery Agent - Pre, Post & Overlands

Intercruises Shoreside & Port Services – Sydney CBD NSW

Join our Operations & Delivery team as a Port Delivery Agent – Land Programs in Sydney. In this role, you will coordinate the day-to-day operational delivery of our Land Program tours within our cruise ground handling business including pre-cruise, post-cruise and overland programs. You will coordinate supplier bookings, hotel accommodation, transport, tour directors/guides and on-the-ground logistics, while liaising with key stakeholders such as port authorities, cruise line clients and local suppliers to ensure a seamless guest experience.

Key responsibilities

• Coordinate end-to-end operational planning for pre-cruise, post-cruise and overland programs
• Arrange hotel accommodation allocations, rooming lists, special requests and check-in/out requirements in line with cruise line standards and guest needs
• Coordinate transport providers (coaches, transfers, luggage movements) including schedules, pickup points, timings and contingency options for operational changes
• Liaise with port authorities, cruise line contacts and local suppliers to align on operational requirements, access, timings and any port-specific constraints
• Prepare and distribute operational documentation (itineraries, supplier confirmations, manifests/rooming lists, guide briefs and contact sheets) to internal teams and partners
• Monitor delivery and handle day-of operational issues (delays, no-shows, itinerary changes, weather disruptions) by implementing solutions and escalating where required
• Capture operational feedback, complete post-program checks and support continuous improvement
• Plan and update suppliers on confirmed bookings and send all relevant information ahead of guest arrival
• Book Tour Directors and Guides as per requirements for each operational day and ensure all relevant documentation is created and shared
• Work closely with the Port Operations Manager by providing all relevant feedback obtained during operation

About you

• Have a methodical, organized approach towards the execution of assigned tasks with a high level of accuracy
• The ability to use MS Office tools such as Excel, Teams, One Note & Outlook to high standards
• Is comfortable leading change and resilient to ambiguity or setbacks
• Solve problems independently and/or make suggestions how to improve ways of working
• A genuinely helpful, flexible, and professional personality
• Excellent communication skills, both verbal and written, in English
• The ability to work in Australia for a 6-month, full time role
• Previous experience in travel/tourism is advantageous
• This job requires travelling to different ports in Australia including weekends

About us

• Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be working closely with various cruise lines and their clients in their daily operations around Australia. This is a Sydney based role but may present an opportunity to travel to some exciting destinations within the country.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
• We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise