Port Delivery Agent - Shore Excursions | Fixed term

TUI; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

37.5 hours per week

Training days & learning hub access

Care Foundation & wellbeing hub access

Permanent contract with growth options

Job summary

TUI in Sydney is seeking a Port Delivery Agent to oversee on-site cruise operations, including shore excursions, transfers, land programs and turnaround services, ensuring high service standards and smooth execution.

You will liaise with cruise lines, suppliers and internal teams, coordinate bookings, handle live operational issues, maintain documentation and support scheduling while upholding Health & Safety and brand guidelines.

Qualifications

• Strong planning and organizational capability in a dynamic operational environment.
• Clear and effective communication with internal and external stakeholders.
• Customer-centric and solution-oriented approach.
• Driver’s license and own car may be required for some shifts.

Responsibilities

• Support the delivery of operations across shore excursions, transfers, land programs, hotels and turnaround services, including being on-site for early starts and weekend work.
• Liaise with cruise line representatives, shipboard teams and internal stakeholders to confirm operational requirements.
• Coordinate bookings and confirmations with transport providers, guides and other operational suppliers.
• Assist with on-site port operations and support handling of live operational issues during delivery.
• Prepare and maintain operational documentation, inventory management, ensuring accurate and timely system updates.
• Coordinate staffing and scheduling of casual pier, hotel and airport staff in line with plans.

Skills

Planning

Organization

Communication

Customer focus

Problem solving

MS Office

English fluency

Driver's license

Tools

Excel

Outlook

Word

Job description

Join our Operations & Delivery team as a Port Delivery Agent in Sydney, where you will ensure the seamless delivery of cruise operations across shore excursions, transfers, land programs and turnaround services, maintaining high service standards on-site. Act as a key liaison between cruise lines, suppliers and internal teams to coordinate requirements and ensure smooth execution. Oversee bookings, documentation and real-time issue resolution during operations. Support financial accuracy through cost control, invoicing validation and system updates. Coordinate staffing and scheduling in line with operational needs. Uphold service quality, Health & Safety and cruise line standards through consistent supervision and training.

This is a locally employed position. You must have the right to work in Australia and live close to the port in Sydney before applying.

About Our Offer

• A job at TUI offers more than your basic salary.
• 37.5 working hours/week.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer a permanent contract starting as soon as possible, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise

About The Job

• Support the delivery of operations, including shore excursions, transfers, land programs, hotels and turnaround services. This includes being physically present at different locations on operational days to deliver excellent customer and cruise line service, including early starts and weekend work.
• Liaise with cruise line representatives, shipboard teams and internal stakeholders to confirm operational requirements.
• Coordinate bookings and confirmations with transport providers, guides and other operational suppliers.
• Assist with on-site port operations and support the handling of operational issues during live delivery.
• Prepare and maintain operational documentation, inventory management, ensuring accurate and timely system updates.

Support call accounting, cost control activities and supplier invoice validation to ensure smooth financial processing.

Coordinate operational staff, guides and drivers in line with schedules and operational plans.

Follow service quality standards, Health & Safety procedures and Intercruises brand guidelines.

Recruitment and scheduling casual pier, hotel and airport staff for our turnaround operations.

Enforce cruise line training and policies to local teams to ensure cruise line compliance and standards are met.

About You

• Strong planning and organizational capability in a dynamic operational environment.
• High attention to detail and accuracy across operational and administrative activities.
• Clear and effective communication with internal and external stakeholders.
• Customer-centric and solution-oriented approach.
• Ability to prioritize and adapt to changing operational requirements
• Confident user of Microsoft Office tools (Excel, Outlook, Word).
• Fluent in English; additional languages advantageous.
• Experience in operations, logistics, cruise, port or tourism environments desirable.
• Driver’s license & own car is required.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.