Client Service Officers - Parramatta

Ashdown People; Parramatta; On-site; AUD 55,000 - 59,000; Full time

Job summary

A NSW Government agency in Parramatta is seeking experienced Client Service Officers to join its Estate Management division. You will support Financial Managers, review annual financial accounts, manage customer enquiries, and help ensure compliance with financial management requirements.

The role is full-time, 35 hours per week, based in the office. Key responsibilities include reviewing annual accounts, providing guidance to Financial Managers, maintaining records, resolving enquiries, and

Qualifications

• Strong customer service and stakeholder engagement skills.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and work with sensitive information.

Responsibilities

• Review annual financial accounts and prepare reports.
• Provide guidance and support to Financial Managers.
• Maintain accurate records and customer information.
• Resolve customer and stakeholder enquiries.
• Follow up overdue accounts and escalate complex matters when required.
• Deliver high-quality, customer-focused outcomes.

Skills

Customer service

Stakeholder engagement

Communication

Education

Relevant qualifications or equivalent experience

Job description

A NSW Government agency is seeking experienced Client Service Officers to join its Estate Management division. In this role, you will support privately appointed Financial Managers, review annual financial accounts, manage customer enquiries, and help ensure compliance with financial management requirements.

Key Responsibilities

• Review annual financial accounts and prepare reports.
• Provide guidance and support to Financial Managers.
• Maintain accurate records and customer information.
• Resolve customer and stakeholder enquiries.
• Follow up overdue accounts and *escalate complex matters when required.*
• Deliver high-quality, customer-focused outcomes.

Client Service Officer - Parramatta
$40.80/hr + Super
Full-Time | 35 Hours per Week

A NSW Government agency is seeking experienced Client Service Officers to join its Estate Management division. In this role, you will support privately appointed Financial Managers, review annual financial accounts, manage customer enquiries, and help ensure compliance with financial management requirements.

Key Responsibilities

• Review annual financial accounts and prepare reports.
• Provide guidance and support to Financial Managers.
• Maintain accurate records and customer information.
• Resolve customer and stakeholder enquiries.
• Follow up overdue accounts and *escalate complex matters when required.*
• Deliver high-quality, customer-focused outcomes.

About You

• Strong customer service and stakeholder engagement skills.
• Experience in finance, administration, community services, social welfare, disability, aged care, or a similar field.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and work with sensitive information.
• Relevant qualifications or equivalent experience highly regarded.

Requirements

• Participate in a shared rotating phone roster between 9:00am and 5:00pm, Monday to Friday.
• Participate in quality assurance and training activities, including monitored calls/emails and coaching sessions.
• Experience supporting vulnerable people, older persons, or people with disability is highly regarded.

Working Arrangements

• Monday to Friday, 9:00am to 5:00pm.
• 35 hours per week.
• Fully office-based role (5 days per week).

This is an excellent opportunity to secure a government contract and make a meaningful contribution to the community.