Sustain Platforms Manager

IAG; Melbourne; On-site; AUD 180,000 - 235,000; Full time

Benefits offered by this job

13% superannuation

Annual leave

MyLeave

Insurance discounts

LinkedIn Learning access

Parental leave (20 weeks)

Job summary

IAG, the largest general insurance group in Australia and New Zealand, is hiring for a permanent full-time role based in multiple locations across Australia. You will lead technology teams through transformation, shape platform sustainment, and drive AI-driven efficiency while partnering with vendors and stakeholders.

This senior role emphasizes governance, performance monitoring and delivery excellence, with strong opportunities for career growth within a purpose-led organisation.

Qualifications

• Experience leading technology teams through change, transformation or operational improvement.
• Proven people leadership with focus on capability and development.
• Ability to balance business priorities with operational needs and long-term outcomes.

Responsibilities

• Lead teams responsible for business-critical platforms and ensure reliable service delivery during transformation.
• Define and deliver platform sustainment strategies balancing value, stability, risk and cost.
• Drive continuous improvements to enhance platform performance, resilience and long-term sustainability.
• Partner with vendors, technology teams and stakeholders to manage support services and transitions.
• Champion engineering excellence, automation and AI usage to improve efficiency.
• Guide investment and health decisions through governance and performance monitoring.

Skills

Tech leadership

People leadership

Vendor management

Stakeholder management

AI interest

Software delivery

Job description

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

This is a permanent full-time role based in multiple locations across Australia.

What You’ll Do

• Lead teams responsible for business-critical platforms, ensuring reliable service delivery and strong operational performance throughout a period of transformation.
• Define and deliver platform sustainment strategies that balance business value, operational stability, risk management and cost optimisation.
• Drive continuous improvement initiatives that enhance platform performance, resilience and long-term sustainability.
• Partner with vendors, technology teams and business stakeholders to manage support services, transition activities and delivery outcomes.
• Champion engineering excellence, automation and emerging technologies, including opportunities to leverage AI and improve efficiency.
• Guide investment, demand and platform health decisions through effective governance, prioritisation and performance monitoring.

What You’ll Bring

• Experience leading technology teams through change, transformation or operational improvement.
• Strong people leadership skills with a focus on capability and team development.
• Ability to balance business priorities, operational needs and long-term outcomes.
• Confidence managing vendors, partners and stakeholders across complex environments.
• Curiosity for innovation, automation and practical applications of AI.
• Experience working in software delivery, platform operations or technology support environments.
• A collaborative mindset and the ability to create clarity in evolving situations.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Wednesday 4 November 2026 11:59PM AEST

Please note – full time, part time, and job-sharing arrangements will be considered.

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.