Sustain Platforms Manager

IAG; Australia; On-site; AUD 150,000 - 230,000; Full time

Benefits offered by this job

Superannuation 13%

Annual leave + MyLeave

Insurance discounts

Partner discounts

Parental leave (20 weeks)

Learning & development

Secondment opportunities

Job summary

IAG, the largest general insurance group in Australia and New Zealand, is seeking a permanent full-time technology leader across Australia. You will oversee teams responsible for mission-critical platforms, guiding delivery through a period of transformation.

You’ll define sustainment strategies, balance value, risk and cost, and champion automation and AI initiatives. You’ll collaborate with vendors and business stakeholders to drive performance and platform health, while building capability

Qualifications

• Experience leading technology teams through change or transformation.
• Strong people leadership and team development skills.
• Ability to balance business priorities and operational needs.
• Confident vendor, partner and stakeholder management.
• Curiosity for innovation, automation and AI applications.
• Experience in software delivery, platform operations or tech support.
• Collaborative mindset and ability to bring clarity in evolving environments.

Responsibilities

• Lead teams responsible for core platforms and ensure reliable service during transformation.
• Define and deliver platform sustainment strategies balancing value and risk.
• Drive continuous improvement to enhance performance, resilience and sustainability.
• Partner with vendors and stakeholders to manage services and delivery.
• Champion engineering excellence, automation and AI opportunities.
• Guide governance and monitor performance for platform health.

Skills

Tech leadership

People leadership

Prioritisation

Stakeholder mgmt

AI & automation curiosity

Software delivery & operations

Collaboration

Job description

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

This is a permanent full-time role based in multiple locations across Australia.

What You’ll Do

• Lead teams responsible for business-critical platforms, ensuring reliable service delivery and strong operational performance throughout a period of transformation.
• Define and deliver platform sustainment strategies that balance business value, operational stability, risk management and cost optimisation.
• Drive continuous improvement initiatives that enhance platform performance, resilience and long-term sustainability.
• Partner with vendors, technology teams and business stakeholders to manage support services, transition activities and delivery outcomes.
• Champion engineering excellence, automation and emerging technologies, including opportunities to leverage AI and improve efficiency.
• Guide investment, demand and platform health decisions through effective governance, prioritisation and performance monitoring.

What You’ll Bring

• Experience leading technology teams through change, transformation or operational improvement.
• Strong people leadership skills with a focus on capability and team development.
• Ability to balance business priorities, operational needs and long-term outcomes.
• Confidence managing vendors, partners and stakeholders across complex environments.
• Curiosity for innovation, automation and practical applications of AI.
• Experience working in software delivery, platform operations or technology support environments.
• A collaborative mindset and the ability to create clarity in evolving situations.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Wednesday 4 November 2026 11:59PM AEST

Please note – full time, part time, and job-sharing arrangements will be considered.

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.