Support Worker

Lilacare Pty Ltd; Wagga Wagga City Council; On-site; AUD 52,000 - 66,000; Full time

Job summary

Lilacare Pty Ltd in New South Wales is seeking a dedicated Support Worker for an on-site role in Wagga Wagga. You will provide person-centred assistance in clients' homes and communities, supporting daily living activities such as personal care, meal preparation, medication prompts (within scope), and domestic tasks.

This role requires strong communication, safeguarding awareness, and the ability to work across shifts, including weekends and public holidays, while maintaining dignity,

Qualifications

• Experience in direct care within disability, aged care or community services.
• Strong interpersonal and communication abilities to build trust and respond to diverse needs.
• Understanding of safeguarding, duty of care and relevant policies.

Responsibilities

• Provide person-centred assistance in clients' homes and communities.
• Support daily living activities: personal care, meal prep, medication prompts (within scope) and domestic tasks.
• Facilitate social and community participation and accompany to appointments and activities.
• Maintain accurate records, follow care plans and safeguarding procedures.
• Communicate regularly with families, coordinators and health professionals to ensure consistent support.

Skills

Interpersonal skills

Communication

Safeguarding awareness

Documentation systems

First Aid & CPR

Time management

Education

Certificate III or IV in Individual Support or Disability

Tools

Care management apps

Documentation systems

Mobile devices

Job description

Company Description

Lilacare Pty Ltd is an Australian-owned provider of disability, aged care, and community support services across New South Wales, helping people live safely and independently in their homes and communities. Guided by compassion and family values, the organization focuses on person-centered care that respects each individual’s goals, culture, and preferences. Lilacare delivers a broad range of supports, including personal care, domestic assistance, social and community participation, transport, respite, Supported Independent Living (SIL), and 1:1 supports. The team works closely with families, support coordinators, and health professionals to ensure consistent, high-quality care that meets industry standards and safeguarding requirements. Lilacare is committed to quality, compliance, continuous improvement, and building genuine connections based on trust and reliability.

Role Description

The Support Worker role at Lilacare Pty Ltd is an on-site position based in Wagga Wagga, NSW. In this role, the Support Worker provides person-centred assistance to individuals in their homes and communities, supporting daily living activities such as personal care, meal preparation, medication prompts (within scope), and domestic tasks. The position involves facilitating social and community participation, accompanying individuals to appointments and activities, and promoting independence, safety, and dignity. The Support Worker maintains accurate records, follows care plans and safeguarding procedures, and communicates regularly with families, coordinators, and health professionals to ensure consistent, high-quality support. Flexibility is required to work across various shifts, including mornings, evenings, weekends, and public holidays, in line with participant needs.

Qualifications

• Experience as Support Workers or in a direct care role within disability, aged care, or community services.
• Strong Interpersonal Skills and Communication abilities to build trust, listen actively, and respond respectfully to diverse needs.
• Understanding of Safeguarding practices, duty of care, and compliance with relevant legislation and organizational policies.
• Basic Technical Support capabilities, including use of mobile devices, care management apps, and documentation systems.
• Relevant qualifications such as Certificate III or IV in Individual Support, Disability, Community Services, or equivalent (or willingness to obtain).
• Current First Aid and CPR certificates, National Police Check, Working With Children Check, and NDIS Worker Screening (or eligibility to apply).
• Ability to work safely and independently, follow care plans, manage time effectively, and maintain professional boundaries.
• Valid driver’s licence and access to a reliable, insured vehicle for transport-related supports are highly regarded.