Apprenticeship And Traineeship Support Officer

Federation University Australia; Ballarat; On-site; AUD 71,000 - 87,000; Full time

Job summary

Federation University Australia is recruiting an Apprenticeship and Traineeship Support Officer (ATSO) for Federation TAFE – SMB Campus in Ballarat. This full-time, continuing appointment handles end-to-end apprenticeship administration and pastoral care.

You will build external relationships, maintain contact with apprentices and employers, monitor progress, and support timetabling, attendance and enrolments for program managers and PSOs. Some travel across Victoria is required.

Qualifications

• Demonstrated ability to provide end-to-end administrative services and customer support in a complex vocational education setting.
• Comprehensive knowledge of the administrative requirements of the Australian Apprenticeship system.
• Willingness to travel throughout the Ballarat and Wimmera region and wider Victoria.
• Availability for some evening and weekend attendance at Federation University approved events.

Responsibilities

• Lead end-to-end apprenticeship and traineeship administrative processes.
• Develop and nurture relationships with external stakeholders (employers, apprentices, trainees).
• Monitor progress and ensure timely administration, reporting and documentation.
• Provide support to Program Managers, Teachers and PSOs regarding timetabling, attendance and enrolments.

Skills

End-to-end administrative services

Customer support

Time management

Interpersonal skills

Tools

Word

Excel

PowerPoint

Teams

Email

Job description

Provide crucial administrative support across the two Federation TAFE Skills and Education Delivery Centres.

Federation TAFE – SMB Campus

• Full-time, continuing appointment
• HEW 5 - $79,177 p.a. plus up to 17% superannuation

Position closing date: 29/03/2026

Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills, and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally.
With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.

About the role

The Apprenticeship and Traineeship Support Officer (ATSO) is accountable for leading the end-to-end apprenticeship and traineeship administrative processes. This role is responsible for devising interventions and solutions whilst working with apprentices, trainees, employers, program managers, teachers, and program support officers (PSOs), to provide administrative support and pastoral care.

You will:

• develop and nurture business relationships with external stakeholders;

• maintain regular contact with apprentices, trainees, and employers to monitor progress;

• ensure administrative activities, reporting and documentation are completed accurately and in accordance with deadlines.

• provide support to Program Managers, Teachers and Program Support Officer’s relating to timetabling, attendance and enrolments.

About you

You will have demonstrated ability to provide end-to-end administrative services and customer support in a complex vocational education setting. In addition, you will have comprehensive knowledge and understanding of the administrative requirements of the Australian Apprenticeship system. This role requires regular travel throughout the Ballarat and Wimmera region and at times wider Victoria, availability for this as well as some evening and weekend attendance at Federation University approved events is also required.

You will possess:

• demonstrated problem solving, organisational and time management skills;

• the ability to prioritise work demands to meet conflicting deadlines in a busy office environment;

• outstanding interpersonal and communication skills and the ability to work well across all levels of management and personnel;

• demonstrated experience using the Microsoft Office suite, in particular Word, Excel, PowerPoint, Teams and email.

All University positions must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.

Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.