Support Services Administrator

Meli; Geelong; On-site; AUD 72,000 - 88,000; Part time

Benefits offered by this job

Salary packaging up to $15,900 p.a.

Superannuation support

Flexible work options

Parental leave

Employee wellbeing

Job summary

Meli is seeking a Support Services Administrator to be the welcoming first contact across Geelong and Colac sites. You will help clients, staff and visitors feel heard, respected and connected to the services they need, while ensuring safety and smooth operations.

The role is 0.4FTE (15.2 hours/week), part-time fixed term until 28 May 2027, with salary of $80,186 pro-rata plus super and salary packaging. Flexible working options and EVP benefits apply.

Qualifications

• Qualification in Business Administration or equivalent frontline/reception experience.
• Strong communication and interpersonal skills for diverse clients.
• Ability to engage calmly and professionally in distressing situations.
• Proficiency with Microsoft Office and client information systems.

Responsibilities

• Create a welcoming first point of contact for clients, staff and visitors.
• Respond with empathy to distressed individuals and apply safety/escalation processes.
• Coordinate accurate client and operational information to support continuity of care.
• Support site operations and day-to-day service needs across multiple locations.

Skills

Front desk

Reception experience

Communication

Education

Business Administration qualification

Community Services experience

Job description

A welcoming firstinteraction can make all the difference when someone reaches out for support.As a Support Services Administrator, you’ll help people feel heard, respectedand connected to the right support from the moment they engage with Meli.

No two days will lookthe same. Working as a reliever across Meli sites in Geelong and Colac, you’llstep into different environments and be the welcoming first point of contactfor clients, community members, visitors and staff. Whether you’re helping someonenavigate services, supporting a person experiencing distress or keeping a siterunning smoothly, your calm and compassionate approach will help create a safeand positive experience.

As a Support Services Administrator, you will:

• Create awelcoming and respectful first point of contact, helping people feel supportedand connected to the services they need.
• Respondcalmly and compassionately to people experiencing distress, using soundjudgement and appropriate safety and escalation processes.
• Coordinateaccurate client, administrative and operational information to supportcontinuity of care, safety and quality service delivery.
• Contribute tosafe, organised and effective workplaces by supporting site operations, access,resources and day-to-day service needs.
• Parttime, fixed term until 28 May 2027
• 0.4FTE working 15.2 hours per week across Monday & Tuesday

Position Details

• Parttime, fixed term until 28 May 2027
• 0.4FTE working 15.2 hours per week across Monday & Tuesday
• $80,186 (pro-rata) p/a + Super + SalaryPackaging

What We’re Looking For

Wevalue individuals who bring dedication, empathy, and expertise to their roles.To succeed in this position, you will have:

• Qualification in Business Administration,Community Services, or equivalent experience providing frontline orreception-based services.
• Demonstrated experience or transferable skillsin engaging with diverse clients, including the ability to respond calmly,professionally and appropriately to escalated, distressed or complexsituations.
• Strong communication and interpersonal skills,with the ability to provide compassionate support while maintaining clear,professional boundaries.
• Ability to build effective workingrelationships with clients, staff and external stakeholders and apply soundjudgement to support safety and wellbeing.
• Proficient in the use of Microsoft Office andclient information systems, with strong organisational skills, initiative andadaptability to manage workload.

Why Work with Us?

At Meli, we offer more than just a job—we provide a platformto thrive, grow, and make an impact. Our Employee Value Proposition (EVP)includes:

• Supportive Culture:Joina values-driven organization that fosters collaboration and innovation.
• Career Growth:Accessongoing Learning & Development opportunities and clear pathways forprogression.
• Financial Benefits:Enjoysalary packaging up to $15,900 per year, enhancing your financial well-being.
• Work-Life Balance:Benefitfrom flexible ways of working.
• Employee Wellbeing:Participatein employee-led Inclusion Working Groups, access confidential counselling viaour Employee Assistance Program, and enjoy paid parental leave above thegovernment scheme.
• Diversity and Inclusion:Bepart of a team that celebrates diversity and actively supports individuals fromall walks of life.

Join Our Commitment

Meli is committed to providing a child-safe environment. Wehave zero tolerance of any abuse or harm of children. Our recruitment practicesreflect our commitment to ensuring the safety and wellbeing of children andyoung people in our care. All employment with Meli is subject to referencechecks, a satisfactory national (and international where relevant) policecheck, VIT Check (where applicable) and a current Working with Children Checkprior to commencement of any paid or unpaid work and/or participation in anyservice or undertaking.

Meli is proud to be an equal-opportunity employer. Weactively encourage applications from Aboriginal and Torres Strait Islanderpeople, individuals from culturally diverse backgrounds, LGBTQIA+ communitymembers, people living with disabilities, and those looking to return to theworkforce.

Our usual process includes a written application, a phonecall and a panel interview. If you require adjustments to the recruitmentprocess, please email us at ***********@meli.org.auto discushow we can best support you.