Support Engineer

Office Solutions IT Pty; Perth; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Monthly team lunches

Company Discord server

Social club events

Professional development

40 hours study time

WFH flexibility

Job summary

Office Solutions IT Pty, based in Osborne Park, WA, is seeking a Support Engineer to deliver both remote and on-site helpdesk support, network deployments and cybersecurity for a diverse client base.

The role requires 2+ years in Level 2+ IT support, strong communication, and willingness to grow within a hands-on MSP environment. Flexible shifts and a supportive culture are part of the package.

Qualifications

• 2+ years in a Level 2+ generalist IT role
• Current Microsoft certifications preferred
• Excellent communication across phone,email and in person
• Self-motivated with eagerness to grow and contribute to team
• Valid driver’s license and ability to travel to client sites

Responsibilities

• Provide helpdesk support and project work for client base
• Handle desktop support, network deployments, servers/storage and cybersecurity tasks
• Engage with clients remotely and on-site, building strong rapport
• Contribute to ongoing IT projects and continue professional development

Skills

Communication skills

Self-motivated

Team player

Customer service mindset

Education

Microsoft certifications

Tools

Office 365

SharePoint

Exchange Online

Azure AD

VPN

DNS

Wireless LAN

Networking gear

VMware

Hyper-V

Job description

About us
Here at Office Solutions IT, we favour honest, smart and fun individuals who have a drive to grow and care about helping others. Here we do things differently. That's why we're continuously growing!

We ask why, we find better ways to use technology and we're always learning. Which means we have an incredible opportunity for an IT engineer whose values connect with our own. We also offer:

an amazing supportive team culture, monthly free team lunches, social club events and company Discord server

career growth and development, training, certification incentives, and we always promote our senior roles from within first! (Read more about this below)

About the role
We specialise in providing IT support services to businesses. As a Support Engineer, you'll be working both remotely and face to face with our clients to provide helpdesk support and project work.
This level 2/3 generalist role will have you grappling with a huge variety of tasks in desktop support, network deployments and troubleshooting, servers and storage infrastructure and cybersecurity.We do not have a separate Networking or Infrastructure team, so you will havefull accessand never be siloed in your role.
You'll be part of a tight-knit team, building great rapport with your team's clients and enjoying banter and memes along the way.Your team's clients will be in all industries from accounting and legal to mining and gas, health services, NFP, education, manufacturing and more.
Benefits and Perks
We don't expect you to go the extra mile and provide game changing IT support for nothing. In addition to your salary, we'll support and shower you with perks, including:
Professional Development:Our supportive and learning-driven culture will help you to skill up fast and develop in your chosen area. Unlimited learning and everyone gets40 hoursof work time allocated for study.

Flexibility:Got responsibilities outside of work? We have WFH flexibility for the days when you need to be home. We also offer two shifts to suit both early birds and night owls, 7.30am - 4:00pm or 9am - 5:30pm.
Work-Life Balance:You're only expected to work during your work hours.No Afterhours roster.Your number will never be given out to clients, so no interruptions to home life. Each shift has a1 hour lunch breakso you can actually enjoy your lunch time
Promotional Opportunities:We're serious about unlocking achievements and levelling up. In fact,90% of our senior team memberskick started their career with us as a Support Engineers. Seriously!Our Chief Executive Officeer, Service Delivery Manager, Technical Specialists and more all started here as Support Engineers!
Having a laugh:Have two or three, in fact. Unless you have fun at work, what's the point? Join in with our monthly free team lunches, Team Choice Award, huge range of fun events, active social club and office banter.

Skills and experience
To be seriously considered for this role, please have the following in your utility belt:

At least 2 years' experience in a Level 2+ generalist role in an IT Managed Service Provider or similar broad environment.

Current Microsoft certifications will be looked at with seriously impressed eyebrows.

You must be a great communicator. Someone who understands how to frame their superpowered IT knowledge in a clear, concise and friendly manner; who can do so over the phone, in a well-crafted email or in person.

You should be self-motivated with an eagerness to excel and contribute to the performance of your team and clients.

Valid Driver's License and work safe vehicle

You'll also be comfortable and confident working with:

Backups and DR technology

Office 365applications, SharePoint, Exchange Online

Azure AD and hosting services

Network config and troubleshooting including VPN, DNS, wireless LAN

Switches, routers, firewalls

Windows Desktops in AD & Azure environments

Windows Server, Group Policy, Remote Desktop Services, Microsoft Exchange

VMware / Hyper-V virtualisation

Please note: This role is based in Osborne Park, Western Australia (WA). If you are relocating to WA, please include this in your cover letter.

EEO statement
At Office Solutions IT, we strive to be a place where everyone can thrive. We are committed to creating a strong community of diversity, inclusion and a positive, barrier free recruitment process and workplace. We deliver on this commitment through our goal to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.

References:

"OSIT has given me a great opportunity to grow in the IT industry with an amazing support network and resources. Their belief of promotion from within allows you to have a more clear career pathway."
Ben - Service Support Manager

"I have been working at Office Solutions IT for 8 years now and started as a Support Engineer. I can't imagine that I could have experienced the same level of personal growth at any other company. My colleagues have been so supportive and are always willing to help each other out and teach each other new things."
Aaron - Service Quality Manager

"Growth is one our values at Office Solutions IT. When I started I was our receptionist. OSIT has supported me with my studies and passion to grow professionally, I have been promoted to a few roles here, I am now the Business Services Manager."
Amanda - Business Services Manager

"I know it sounds cheesy but I look forward to going to work each day."
Mike - Senior Partner