Support Officer - Aged Care (Visiting Team)

Australian Red Cross; Melbourne; Hybrid; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Salary packaging benefits

Wellbeing programs

Flexible leave options

Paid Me day

Job summary

Australian Red Cross is seeking a Support Officer for the Aged Care Visiting Team. The role delivers the ACVVS program nationally, training and supporting volunteers while coordinating with aged care providers and community partners to promote and expand the service.

Key responsibilities include stakeholder engagement, client referrals, and ensuring program guidelines are followed across the network. A current driver’s licence is required.

Qualifications

• Experience working in a fast-paced online environment across multiple software platforms.
• Ability to maintain detailed and confidential records.
• A client-centred approach to your work and interactions.
• Ability to support and coach volunteers.
• Experience working in a virtual team and supporting colleagues remotely.
• Creative thinking capabilities to resolve volunteer and client concerns.
• Demonstrated knowledge and experience in providing programs to consumers from diverse backgrounds and cultures, including First Nations, CALD and LGBTIQ+.

Responsibilities

• Develop and maintain positive working relationships with internal and external stakeholders.
• Communicate with aged care providers and Lifestyle Co-ordinators.
• Facilitate client referrals and matches.
• Ensure awareness of service needs within the broader community.

Skills

Online platforms

Record keeping

Client focus

Volunteer coaching

Remote teamwork

Cultural sensitivity

Job description

Support Officer - Aged Care (Visiting Team)

• Flexible location and hybrid work options available

About Red Cross

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability.

Our Aged and Community Care (ACC) programs support older people to live independently, stay connected, and feel safe in their homes and communities.

About the role

This role works within the Nationwide Visiting Program and is responsible for the delivery of the Aged Care Volunteer Visitor Scheme (ACVVS) program in the community, providing a social connection service for older Australians across the country.

As a Support Officer, you will train and support the volunteers who deliver the service and ensure the program is run according to guidelines and our Australian Red Cross policy. Additionally, you will be networking with facility co-ordinators, aged care providers, volunteer agencies and the local communities to promote and expand the service.

Key responsibilities of the role include developing and maintaining positive working relationships with internal and external stakeholders, communicating with aged care providers and Lifestyle Co-ordinators, facilitating client referrals and matches, and ensuring an awareness of service needs within the broader community.

What you will bring

• Experience working in a fast-paced online environment across multiple software platforms
• Ability to maintain detailed and confidential records
• A client-centred approach to your work and interactions
• Ability to support and coach volunteers
• Experience working in a virtual teamand supporting colleagues remotely
• Creative thinking capabilities, used to resolve volunteer and client concerns
• Demonstrated knowledge and experience in providing programs to consumers from diverse backgrounds and cultures, including (but not limited to) First Nations, CALD and LGBTIQ+

A current and valid driver’s licence is a mandatory requirement for the role.

Benefits that act for you, while you act for humanity

Financial wellbeing:

Access salary packaging benefits via Maxxia; up to $15,900 for living expenses and $2,650 for meals and entertainment, helping maximise your take-home pay

Health & Wellbeing:

Access resources supporting nutrition, sleep, resilience, and mindfulness, along with wellbeing programs and guided meditation

Career development:

Ongoing learning, training, and professional development opportunities

Work/Life Flexibility:

You can access a paid ‘Me’ day just for you, in addition to a wide range of other paid leave options

Further information

This role is covered by the Social, Community, Home Care and Disability Services Industry (SCHADS) Award, Level 3. Salary from $80,008.24 FTE (pro-rata for part-time) + superannuation, plus access to salary packaging.

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.