Support Officer (Administration) -Sunshine Coast

Carers Queensland Inc.; Sunshine Coast Regional; On-site; AUD 64,000 - 79,000; Full time

Benefits offered by this job

Remuneration CSW2.1 + 12% super

Not-for-Profit Tax Benefits with RemS​

Accrued Days Off

Job summary

Carers Queensland Inc. in Maroochydore on the Sunshine Coast is seeking an Administration Superstar to provide frontline administrative support to the NDIS Local Area Coordinator Program team.

You will welcome participants, families and carers, schedule meetings, maintain records in our databases and use the NDIA Business System to capture notes and actions. The role requires high attention to detail, ability to work in a fast-paced environment, and strong IT skills.

Qualifications

• Extremely high attention to detail and accuracy in administrative tasks.
• Experience engaging with the community and providing information to participants, families and carers.
• Strong IT skills and ability to use multiple systems efficiently.

Responsibilities

• Maintaining appropriate administrative records in databases.
• Using the NDIA Business System to record appointments, notes, and actions.
• Scheduling participant contact and meetings.
• Provide a professional and welcoming customer service experience to all participants, carers, families and visitors.
• Schedule and prepare meeting rooms, materials and equipment as required.
• Organise venues and catering for meetings, training sessions & events.
• Providing general information in response to participant enquiries and refer to appropriate internal stakeholders when required.

Skills

Customer service

Administrative support

Attention to detail

Data entry

IT proficiency

Tools

NDIA Business System

Job description

Position Description

About The Role:

This position is based in our Maroochydore Office on the Sunshine Coast. Our team delivers the NDIS Local Area Coordinator Program for the Sunshine Coast area. Our Support Officers aka Administration Superstars are an essential part of our everyday operations, and your passion, motivation and customer service expertise are paramount to the success of the team and our work supporting the community! This position will provide administrative support to all levels of the NDIS Local Area Coordinator Program team. This includes welcoming, providing information to participants, families, and carers, as their first point of contact with the organisation.

Our future Administration Superstar will have extremely high attention to detail, the ability to work in a fast-paced environment whilst managing competing priorities, experience in engaging with the community, great sense of humour and strong IT skills.

Key Duties:

Maintaining appropriate administrative records utilising our databases.

Using the NDIA Business System to record appointments, notes, and actions to ensure the development and maintenance of accurate data.

Scheduling participant contact and meetings.

Provide a professional and welcoming customer service experience to all participants, carers, families and visitors who attend at site.

Schedule and prepare meeting rooms, materials and equipment as required.

Organise venues and catering for meetings, training sessions & events as required.

Providing general information in response to participant enquiries and refer to appropriate internal stakeholders when required.

Benefits:

Join a fantastic team for this full-time role with an attractive Remuneration Package of CSW2.1 - $71,570.72per annum (+ 12% super).

Excellent Not-for-Profit Tax Benefits with RemServ + transfer your long service leave via QLEAVE (if applicable).

Accrued Days Off + Gifted Day for Christmas + Fitness Passport + Westpac Financial Literacy Program + Origin Electric Employee Benefits Program + Access to Discounted Corporate Private Health with Medibank, BUPA & HCF.

Professional development through ongoing training.

The opportunity to enact real and rewarding change in the lives of those you work with and for.

A flexible and supportive work environment where your contribution is highly valued.

Carers Queensland is an equal opportunity employer, and we encourage applications from people with a disability, from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islanders, and the LGBTQIA+ community. We are committed to maintaining a diverse workforce that reflects the diverse needs of the people we support. This is not only reflected in our values and day to day operations, but also in our positive rapid growth and hence a new opportunity that we would love to invite you to explore!