Support Coordinator - Mackay

Community Solutions; Mackay Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Meal and entertainment allowance

Car purchase with pre-tax

Health insurance discounts

Fitness Passport discounts

Parental leave

Employee Assistance Program

Recognition program

Job summary

Community Solutions in Queensland is seeking an NDIS Support Coordinator to help participants achieve greater independence by coordinating supports, understanding NDIS plans and budgets, and addressing barriers with action plans.

You will build relationships with participants and families, negotiate with providers, monitor billable hours and case notes, and contribute to a compliant, organised service delivery environment.

Qualifications

• NDIS knowledge and planning.
• Billing targets and case noting experience.
• High level administration, compliance, and IT skills (Excel).
• People skills with ability to motivate and build rapport.
• Business mindset with customer service focus.
• Excellent time management and prioritisation with strong organisation.

Responsibilities

• Building strong relationships with participants, families and external service providers.
• Driving as required to visit participants.
• Helping participants negotiate with providers about offerings and costs from the NDIS budget.
• Working with billable hours and targets.
• Ensuring service agreements are completed.
• Holistic capacity-building to help participants address barriers.

Skills

NDIS knowledge

Billing targets

Administration

IT skills

People skills

Disability sector experience

Tools

Excel

Job description

• Increase your take-home pay with Salary Packaging
• Join our supportive team with opportunity to up-skill and grow

About Us

Community Solutions Group makes a difference in people’s lives - supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver Support Coordination, Behaviour Support and Psychology services that support the wellbeing and independence of individuals, families and communities across Queensland, Victoria and New South Wales.

About the Role

We are looking for an NDIS Support Coordinatorto join our team. In this role, you will help NDIS participants achieve greater independence by assessing their individual needs and identifying the necessary services and supports to reach their goals. You will work closely with participants to coordinate their supports, ensure they maximize their NDIS plans, and address any barriers by implementing action plans.

Other key duties will include:

• Building strong relationships with participants, their families and external service providers
• Driving as required to visit participants
• Helping participants to negotiate with providers about what they will offer and helping them to understand the cost they will need to allocate from their NDIS budget
• Working with billable hours and targets
• Ensuring service agreements are completed
• Taking a holistic approach to capacity building and helping participants to break down and address their barriers

What you will bring to the role:

• Previous experience working with, and athoroughunderstanding of, theNDISand the ability to understand facets ofNDIS Plans/Budgets
• Experience with billing targets and case noting
• High leveladministration experience,compliance capabilities andIT skills- particularly with Excel
• You are a truepeople person,preferably with demonstrated disability sector experience and withthe ability to motivate and build rapport with participants, their families and service providers
• Abusiness mindsetand a customer service focus
• Excellenttime managementand prioritisation skills withhigh-level organisation skills

Benefits and Perks

• Salary Package up to$15,900of your annual salary tax free, and additional$2,650for meal and entertainment expenses
• Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs
• Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman
• Discounted family gym memberships throughFitness Passport
• Supportive induction and learning opportunities
• 6 week’s paid parental leave for primary carer
• Free coaching and counselling through our Employee Assistance Program
• Reward and Recognition Program

Community Solutions encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.