Packaging Engineer

Visy; Brisbane; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

Visy is seeking a Support Engineer to join our MSP-focused team in Brisbane. This role emphasizes collaboration, effective communication and a proactive approach to IT service delivery. You will handle tickets, assist clients and contribute to improving processes while upholding high standards.

The ideal candidate has MSP experience, 1+ years in MSP and 2+ years IT, with a degree in IT. You must pass VEVO and police checks, be comfortable working in a hybrid setup with onsite client work, and

Qualifications

• We require MSP experience of at least 1+ years for consideration.
• A minimum of 2+ years of IT experience is essential for this role.
• Strong ability to work under pressure with clear communication.
• Growth mindset and willingness to be trained on our tools.

Responsibilities

• Lead the charge on resolving tickets and delivering timely IT support.
• Collaborate with clients and internal teams to improve service quality.
• Prioritise tasks and communicate progress clearly to stakeholders.

Skills

MSP experience

IT background

Communication skills

Problem solving

Education

Bachelor’s degree in IT

Tools

HaloPSA

N-able

NinjaRMM

Rewst

Job description

Support Engineer

We are looking for a pretty remarkable human to join our team.

The kind of person who knows how to have a laugh while getting stuff done, are you the type? This is a core team-player role within our growing organisation and it isn’t just about what you are going to do with us but how you are going to do it. You don’t just assist in the delivery of Jason-Bourne-level-proficiency-IT-services, but you care… like really care…You care about the people you work with and the people our organisation has the privilege to work for.

Let us paint the picture some more.

Allow us to introduce ourselves…

We are a not-your-average Managed Service Provider, based in Brisbane, and service Australia-wide with a team of kick-arse techs. We have the tenacity to believe that the solutions we provide our customers can actually change the world. You heard me. We believe the organisations we choose to support are doing incredible things and therefore when we provide a service that helps them achieve, we are doing what we exist to do. We have just celebrated our 25th birthday and we are growing into the next phase of our business.

Enough about us, what about you?

This role is so important to us and here is why.

Our Help Desk is the heart of our home, delivering consistent and compassionate support to our clients. We want, no wait , need someone who has effective communication skills coupled with a love for learning that can join our team of actual heroes. You love solving problems (and we love you for it), so you see the point in wrestling recurring issues to the ground and silencing them once and for all. You are also passionate about people, process and delivering a service that makes a meaningful difference to the lives of our clients.

As a Support Engineer you lead the charge when it comes to kicking down walls and closing off tickets. Taking a “Do it once, do it right” approach, you are relentless in your approach to excellence and take pride in holding the high bar up where it belongs.

Oh and one more thing. You have a high standard and aren’t afraid to hold that standard for the team around you whilst taking personal responsibility for your stuff… we are here for it.

I guess by now you are wondering about some of the practical things. So here are a few little extras:

• We are based in Yeerongpilly, QLD
• We are a hybrid working environment meaning we like a mix of home/office workplace rules. Afterall, if you had to wear pants every Friday that would be so 2018.
• This role has an onsite requirement for a client.
• We are privately owned with Directors (two of them) who work in the business. We are clear on who we are, what we are doing and we are looking for people who want to build, together.

On the qualification side:

• Laying it out there, we are looking for someone with MSP experience and a strong IT background. It really is that simple!
• You must have a minimum of 1+ years of MSP experience to be considered for this position.
• A minimum of 2+ years of IT experience is essential for this role.
• We’d love a demonstrated history of being able to work well under pressure all whilst prioritising and communicating clearly.
• A desire to grow is essential to this role, as we want to invest in you.
• A Bachelor’s degree in IT or an equivalent combination of skills/experience is highly valued. MSPs can be an acquired taste, it is important you know what you are in for!
• We’d consider it a bonus if you had HaloPSA, Rewst, N-able, NinjaRMM experience but it’s no deal-breaker, we will training you.
• You’ll need to pass a VEVO Right To Work Check and Police Check, to work with us. So if that is a concern, this probably isn’t the role for you.