Level 2 IT Support - Path to L3 or Field Engineering

Ozdoc Gold Coast; City of Brisbane; Presencial; AUD 75.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work options

Salary + super

L3/L2 Field Eng path

Proactive work environment

Challenging work

Burleigh Heads location

Team-building events

Team lunches

Birthday day off

Descripción de la vacante

Ozdoc Solutions in Australia is seeking an experienced Level 2 Support Engineer to join our healthcare-focused team. You will handle escalated issues across servers, desktops, networks, and cloud environments, helping clients resolve complex IT problems.

There are clear career pathways toward Level 3 Support or Field Engineering, with training and hands-on exposure. We offer a collaborative culture, modern technology, and a supportive environment to grow your technical career.

Formación

• Solid foundation in IT support, Level 2 experience preferred.
• Exposure to Microsoft 365 and cloud technologies.
• Good networking fundamentals and server/infrastructure understanding.
• Strong communication and documentation skills.
• Willingness to learn and progress towards L3 or Field Engineering.

Responsabilidades

• Provide Level 2 technical support to clients across IT environments.
• Investigate and resolve escalated technical issues.
• Troubleshoot hardware, software, network and connectivity issues.
• Support Microsoft and cloud-based environments.
• Document solutions and maintain relationships with clients.

Conocimientos

Troubleshooting

Microsoft 365

Cloud technologies

Networking fundamentals

Server administration

Documentation

Communication

Team player

Problem solving

Learning mindset

Independent work

Educación

Microsoft certifications

Herramientas

Servers

Desktops

Networks

Cloud environments

Descripción del empleo

Ozdoc Solutions in Australia is seeking an experienced Level 2 Support Engineer to join our healthcare-focused team. You will handle escalated issues across servers, desktops, networks, and cloud environments, helping clients resolve complex IT problems.

There are clear career pathways toward Level 3 Support or Field Engineering, with training and hands-on exposure. We offer a collaborative culture, modern technology, and a supportive environment to grow your technical career.