Support Coordinator Team Leader

Access Support Coordination; Townsville City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Monthly RDO

Wellness app access

Rewards hub savings

Employee recognition programs

Orbit World Travel Club membership

Long-term career opportunities

Job summary

Access Support Coordination – Townsville QLD is seeking a Lead to manage and grow a team of Support Coordinators. This role focuses on maximizing participant outcomes and ensuring high-quality service delivery across locations.

The successful candidate will coach and supervise staff, conduct performance reviews, and collaborate with the manager on improvement plans. Townsville and Mackay are supported locations with strong community impact.

Qualifications

• Demonstrated leadership experience in a similar role or within the NDIS.
• Certificate IV in Mental Health, Community Services or related discipline.
• Knowledge of PRODA and CareView is preferred but not essential.

Responsibilities

• Lead and monitor a team of Support Coordinators to maximise participant engagement and outcomes.
• Complete supervision, debriefing and performance reviews with direct reports.
• Conduct regular site visits to team locations to provide hands-on support.
• Collaborate with the Support Coordination Manager on performance and development.
• Support team in safety and planning assessments with participants, carers, and families.
• Coach and develop team capacity to build participant independence and achieve NDIS outcomes.

Skills

Leadership

Stakeholder management

Coaching

Organisational skills

NDIS knowledge

Education

Certificate IV in Mental Health

Certificate IV in Community Services

Tools

PRODA

CareView

Microsoft Office

Job description

Access Support Coordination – Townsville QLD

A great Support Coordinator changes lives. A great Team Leader multiplies that impact across an entire team. That's this role.

As Support Coordination Team Leader with Access Support Coordination, you’ll lead a team of Support Coordinators — keeping them focused, supported and equipped to deliver outcomes that actually matter to the participants they work with. It’s a leadership role with real influence, and when your team gets it right, you feel it in the results.

We welcome applicants in Townsville and Mackay.

What you’ll be doing

• Leading and monitoring a team of Support Coordinators to maximise participant engagement and outcomes, particularlé for people with complex needs
• Ensuring your team completes safety and support planning assessments in collaboration with participants, carers, families and relevant stakeholders
• Coaching and developing your team’s capacity to build participant independence and achieve positive NDIS outcomes
• Completing regular supervision, debriefing and performance reviews with direct reports — identifying strengths, managing risks and developing best practice
• Conducting regular site visits to your team’s locations to stay connected and provide hands—on support
• Collaborating with the Support Coordination Manager on performance, improvement planning and team development

You’re the right person if...

• You have demonstrated experience in a similar leadership role or within the NDIS
• You hold a Certificate IV in Mental Health, Community Services or a related discipline
• You have a strong understanding of PRODA and CareView — preferred but not essential
• You negotiate and influence with confidence and bring out the best in the people around you
• You’re highly organised, detail-focused and able to manage competing priorities without letting things slip
• You’re across Microsoft Office and web‒based applications and handle confidential information with tact and discretion
• You hold a valid unrestricted Drivers Licence, Working with Children Check and NDIS Worker Screening Clearance

Why Access Support Coordination

• Monthly RDO - an extra 12 days of leave per year
• Wellness initiatives plus24/7 access to the Sonder wellbeing app
• Access to an employee rewards hub providing savings and cashback across everyday purchases
• Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
• Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
• Genuine long‒term career opportunities as Kanda continues to grow

Want to chat about this role?

Reach out to Charlotte – Talent Acquisition Specialist

Email: ****@kandacare.com.auPhone: (07) 4111 1***

Kandais committed to creating and maintaining a child safe organisation.We’re dedicated to building an inclusive environment where everyone feels safe, respectful, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do.

Recruiting top talent for Kanda, All Plan Management, Access Support Coordination & Kanda Foundation — because great people build great organisations.