Support Coordinator

Deaf Connect; Parramatta; On-site; AUD 56,000 - 60,000; Full time

Benefits offered by this job

Salary packaging

Flexible working

Gym discounts

Flu vaccinations

Online learning portal

Financial wellness support

Job summary

Deaf Connect is seeking a Support Coordinator to assist Deaf, Deafblind, and hard-of-hearing clients with NDIS plans and capacity-building activities. You will facilitate community connections, review plans for timely service delivery, and translate between English and Auslan when needed.

Join a team dedicated to high-quality, person-centered supports within Australia’s Deaf community, with flexible arrangements and comprehensive benefits.

Qualifications

• NDIS/NDIA policies knowledge and related legislation awareness.
• Experience in the disability sector with a focus on Deaf/Deafblind communities.
• Fluency in Auslan is essential for effective communication.
• Experience in a Support Coordinator or similar coordinating role.
• Awareness of Deaf community culture and inclusive practice.

Responsibilities

• Facilitate development of community connections for Deaf and hard-of-hearing individuals and families.
• Collaborate with clients to review and manage NDIS plans for timely service delivery.
• Assist clients in understanding goals and translate between English and Auslan when required.
• Research, coordinate and manage supports across providers and platforms.
• Provide services face-to-face or virtually; travel to various locations as directed.
• Maintain relationships with other providers to ensure coordinated service delivery.

Skills

Auslan fluency

NDIS knowledge

Disability sector experience

Support coordination experience

Deaf community awareness

Education

Cert IV in Disability Services

Job description

Pay:$40.49 to 43.42 p/hour + salary packaging + 12 % super

About the role:

The Support Coordinator is responsible for proactively assisting Deaf, Deafblind, and hard-of-hearing clients in utilising and managing their NDIS plans. This includes supporting clients in achieving their long‑term goals and fostering independence through capacity‑building activities.

Main responsibilities of the role include:

• Facilitate the development of community connections for Deaf and hard‑of‑hearing individuals and their families.
• Collaborate with clients to review and manage their NDIS plans, ensuring timely service delivery and effective use of available supports.
• Assist clients in understanding their goals and identifying actionable steps for achievement, including translation between English and Auslan where required.
• Research, coordinate, and manage a range of supports tailored to clients’ needs across multiple providers and platforms.
• Provide services face‑to‑face or virtually through various online platforms, ensuring timely and efficient delivery. Travel to various locations may be required as directed by management.
• Maintain and nurture relationships with other service providers to promote coordinated and seamless service delivery for clients.

About you:

In your application, let us know if you have these key skills and experience:

• Demonstrated knowledge and application of the National Disability Insurance Scheme (NDIS), The National Disability Insurance Agency (NDIA) policies, Disability Inclusion Act 2014 and other relating legislative requirements pertaining to the role, within the workplace.
• Experience working within the disability sector.
• Fluency in Auslan.
• Experience working in a Support Coordinator, or similar role.
• Extensive knowledge of, and awareness of the Deaf community and culture.
• Passionate about provision of high‑quality person centred supports for our Deaf and hard of hearing individuals.

You should also let us know if you have these other great skills:

• Relevant qualification such as a minimum of Cert IV in Disability Services.

About Us:

Deaf Connect is the largest, whole‑of‑life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.

We offer an attractive benefits program including:

• Salary packaging, enabling you to make huge savings on tax and maximise your pay
• Flexibility regarding working arrangements
• Discount membership to gyms and facilities throughout Australia
• Free annual flu vaccinations
• Free comprehensive online learning portal
• Free financial wellness support through our default super fund

The successful applicant will be asked to provide a NDIS Worker Check, a Working with Children Check (WWCC) relevant to their state (if applicable to the role), and proof of working rights in Australia. Deaf Connect is committed to child safety, safeguarding, and inclusion, and is proud to be an equal opportunity employer.