Team Leader - Beginner Courses Delivery

Deaf Connect; Brisbane; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Salary packaging

Flexible working arrangements

Gym discount memberships

Free annual flu vaccinations

Free online learning portal

Financial wellness support

Job summary

Deaf Connect is seeking a Team Leader, Beginner Courses Delivery to coordinate scheduling and workforce planning for our Beginner Courses across Australia. You will lead the delivery team, support DeafTutors and build systems to enable sustainable growth while emphasising Auslan and Deaf culture.

You will oversee staffing, recruitment, onboarding and performance, using data to forecast needs and improve processes, and ensure compliance and quality across course delivery.

Qualifications

• Experience in workforce planning, scheduling and team leadership, ideally in education or training.
• Strong organisation, problem-solving and stakeholder engagement skills.
• Confidence using workforce/scheduling systems and Microsoft Office, particularly Excel.
• Ability to lead change and drive continuous improvement.
• Auslan skills and knowledge of the Deaf community, language and culture.

Responsibilities

• Leading the planning, scheduling and effective delivery of Beginner Courses.
• Managing workforce capacity and the allocation of Tutors.
• Leading, supporting and developing the delivery team, including recruitment, onboarding and performance.
• Using workforce and delivery data to identify trends, risks and opportunities and support effective planning.
• Improving scheduling systems, processes and ways of working to increase efficiency and support growth.
• Supporting quality, compliance and continuous improvement across course delivery.

Skills

Workforce planning

Scheduling

Team leadership

Stakeholder engagement

Microsoft Excel

Tools

CRM systems

Student Management Systems

Job description

Lead delivery. Optimise our workforce. Help grow Auslan learning.

Make your mark in a leadership role that brings together people, planning and great course delivery.

Join Deaf Connect as our Team Leader, Beginner Courses Delivery and help ensure our Beginner Courses are effectively planned, resourced and delivered across Australia. You'll lead workforce scheduling and planning, support and develop our DeafTutors, and help build the systems and processes that enable our courses to grow sustainably.

This is an opportunity for an experienced people leader with strong scheduling and workforce planning capability to combine operational leadership, problem solving and continuous improvement in a role that supports people to connect with Auslan and the Deaf community.

About the role:

Reporting to the Manager, Beginner Courses, you'll lead and coordinate the scheduling, workforce planning and delivery of our Beginner Courses, ensuring courses are appropriately resourced and aligned with operational needs, compliance requirements and organisational priorities.

You’ll provide leadership to the Beginner Courses Delivery Administrators, Tutors, while using workforce data and delivery patterns to anticipate needs, solve problems and continually improve the way we schedule and deliver our programs

Main responsibilities of the role include:

• Leading the planning, scheduling and effective delivery of Beginner Courses
• Managing workforce capacity and the allocation of Tutors
• Leading, supporting and developing the delivery team, including recruitment, onboarding and performance
• Using workforce and delivery data to identify trends, risks and opportunities and support effective planning
• Improving scheduling systems, processes and ways of working to increase efficiency and support growth
• Supporting quality, compliance and continuous improvement across course delivery

About you:

You're an organised and solutions-focused people leader who understands the importance of getting the right people in the right place at the right time.

You'll be comfortable working across workforce planning, scheduling and people leadership, and you'll enjoy finding practical ways to improve systems and processes while keeping people and quality course delivery at the centre of your approach.

• Experience in workforce planning, scheduling and team leadership, ideally in education or training
• Strong organisation, problem-solving and stakeholder engagement skills
• Confidence using workforce/scheduling systems and Microsoft Office, particularly Excel
• Ability to lead change and drive continuous improvement
• Auslan skills and knowledge of the Deaf community, language and culture

• Experience delivering or facilitating training
• Understanding of NDIA Standards
• Experience working with Customer Relationship Management or Student Management Systems.

About Us:

Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

We offer an attractive benefits program including:

• Salary packaging, enabling you to make huge savings on tax and maximise your pay
• Flexibility regarding working arrangements
• Discount membership to gyms and facilities throughout Australia
• Free annual flu vaccinations
• Free comprehensive online learning portal
• Free financial wellness support through our default super fund

The successful applicant will be asked to provide a NDIS Worker Check, a Working with Children Check (WWCC) relevant to their state (if applicable to the role), and proof of working rights in Australia. Deaf Connect is committed to child safety, safeguarding, and inclusion, and is proud to be an equal opportunity employer.