Support Coordinator

Courage Support Services; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Courage Support Services in Melbourne is seeking a dedicated support coordinator to help participants understand and optimise their NDIS plans. You’ll identify needs, connect participants with services, and support safeguarding and empowerment.

You’ll work with families and providers across education, health and community services, design practical plan actions, and help participants navigate funding to improve wellbeing, independence and resilience in a participant-centred team.

Qualifications

• NDIS knowledge, especially support coordination and choice and control.
• NDIS Worker Screening Check cleared.
• NDIS Worker Orientation Module completed.
• Disability-related qualification is desirable but not essential.

Responsibilities

• Connect participants with relevant services and supports.
• Help participants understand their plan funding and maximise it.
• Negotiate service agreements and set up appointments.
• Design support solutions and, where practical, an action plan.
• Reduce barriers to using the plan across education, health or justice services.
• Coach participants through challenges and support plan reviews.

Education

Social work / allied health degree

Tools

Microsoft Office

Job description

Help participants understand and get the most from their NDIS plan — connecting them with the right supports and building their confidence, capacity and resilience.

We hire for character as well as experience. Every team member is police checked, and we provide ongoing training so your skills keep growing.

New to the sector? Read how to become a disability support worker in Victoria .

Your details are sent securely over an encrypted connection and only read by the Courage Support Services team.

About the role

Support coordinators play an important part in safeguarding a participant’s wellbeing. You’re well placed to spot concerns early about the quality or safety of someone’s supports, and you’ll help participants optimise their plan so they get the most out of their funded supports.

Working with participants

• Connect participants with relevant services and supports
• Help them understand their plan funding and make the most of it
• Negotiate service agreements and set up appointments
• Design support solutions and, where practical, an action plan
• Reduce barriers to using the plan as intended — including access to education, health or justice services
• Coach participants through challenges and help resolve points of crisis
• Help participants prepare for plan reviews and report on their outcomes

Building capacity

• Strengthen participants’ ability to design and direct their own supports
• Build connections with community and broader systems of support
• Help participants take charge of their lives and wider goals
• Work in a time-limited, outcomes-focused way with all stakeholders

Quality, safety and culture

• Model NDIS principles and values in everything you do
• Identify heightened risk and support workers to manage it
• Recognise and report signs of discrimination, exploitation, neglect, abuse or violence, and any unauthorised restrictive practice
• Make sure participants and workers know how to give feedback or make a complaint
• Support positive risk-taking with individual safeguards
• Champion diversity, inclusion and the voices of people with lived experience

Requirements

• Strong knowledge of the NDIS — especially support coordination and the importance of choice and control
• A cleared NDIS Worker Screening Check
• Completion of the NDIS Worker Orientation Module
• A qualification in social work, allied health or similar with disability experience is desirable, but not essential

Experience and skills

Experience (preferred)

• Working within NDIS principles, Practice Standards and related legislation
• Applying the UN Convention on the Rights of Persons with Disabilities in practice
• Current best-practice models in disability services, including the Positive Behaviour Support Capability Framework
• Supporting people who may be at heightened risk

Skills

• Coordinating services across complex, multi-disciplinary teams
• Preparing comprehensive reports with stakeholders
• Excellent communication, active listening and interpersonal skills
• Critical thinking, problem solving and organisation
• Strong time management and Microsoft Office skills
• A team player who builds rapport and trust

Together we can make a change.