Support Coordiantion

Safelane Healthcare Pty Ltd; Melbourne; On-site; AUD 69,000 - 76,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

Safelane Healthcare Pty Ltd is seeking a compassionate and dedicated Support Coordinator to join our team in Wheelers Hill, VIC. The casual role focuses on connecting clients with services and resources to maintain independence and quality of life.

You will assess needs, develop tailored support plans and coordinate service delivery, advocating for participant choices while building strong relationships with families and providers. Hybrid work arrangements are available.

Qualifications

• Experience in NDIS Support Coordination, case management or disability and community services.
• Knowledge of the NDIS framework, participant plans and community supports.
• Strong communication and relationship-building skills.
• Ability to manage priorities, work independently and maintain records.
• Driver's license desirable; NDIS Worker Screening Check required or willingness to obtain.

Responsibilities

• Work with NDIS participants to understand goals, needs and support requirements.
• Assist participants to implement NDIS plans and connect with suitable services and providers.
• Coordinate supports, monitor progress and help address barriers to achieving participant goals.
• Advocate for participants’ choices, rights and independence.
• Build and maintain effective relationships with participants, families, providers and community services.
• Maintain accurate case notes, service records and documentation in line with NDIS requirements and organisational policies.
• Identify emerging risks or changes in participant circumstances and take appropriate action.

Skills

NDIS coordination

Case management

Disability services

Communication

Documentation

Education

Disability/Community Services/Social Work degree

Job description

Safelane Healthcare Pty Ltd – Wheelers Hill VIC

Safelane Healthcare Pty Ltd is seeking a compassionate and dedicated Support Coordinator to join our team on a casual basis. Based in Wheelers Hill, VIC 3150, this role is fundamental to our mission of providing high-quality aged and disability support services to our clients.

As a Support Coordinator, you will play a pivotal role in connecting clients with the services and resources they need to maintain independence, dignity and quality of life. Working within the aged and disability support sector, you will be responsible for assessing client needs, developing tailored support plans and coordinating the delivery of appropriate services. This position directly impacts the wellbeing of vulnerable members of our community and is essential to the effective functioning of our support services.

Key responsibilities

• Work with NDIS participants to understand their goals, needs and support requirements.
• Assist participants to implement their NDIS plans and connect with suitable services and providers.
• Coordinate supports, monitor progress and help address barriers to achieving participant goals.
• Advocate for participants’ choices, rights and independence.
• Build and maintain effective relationships with participants, families, providers and community services.
• Maintain accurate case notes, service records and documentation in line with NDIS requirements and organisational policies.
• Identify emerging risks or changes in participant circumstances and take appropriate action.

What we're looking for

We are looking for someone who is organised, proactive and committed to delivering high-quality, participant-focused support.

• Experience in NDIS Support Coordination, case management or disability and community services.
• A sound understanding of the NDIS framework, participant plans and available community supports.
• Strong communication, relationship-building and problem-solving skills.
• The ability to manage competing priorities, work independently and maintain accurate records.
• A commitment to participant choice and control, privacy, safeguarding and professional boundaries.
• Relevant qualifications in disability, community services, social work or a related field.
• A current driver’s licence and reliable transport are desirable. A current NDIS Worker Screening Check and any other clearances required for the role are expected, or you must be willing to obtain them where applicable.

What we offer

• Competitive pay of $50–$55 per hour.
• Flexible working arrangements, including hybrid work where appropriate.
• Competitive pay of $50–$55 per hour.
• Opportunities for professional development and ongoing learning.
• A collaborative and supportive team environment.
• The opportunity to make a genuine difference in the lives of NDIS participants.

About us

Safelane Healthcare Pty Ltd is committed to delivering high-quality disability support and Support Coordination services across Victoria. We take a person-centred approach, working alongside participants to promote independence, choice, inclusion and meaningful participation in the community.

Our team values integrity, respect, accountability and collaboration, and we are committed to creating a safe and inclusive environment for both participants and staff.