Support Coordination

Grace Professional Services; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

Grace Professional Services is seeking an experienced NDIS Support Coordinator to oversee tasks related to participant plans and support coordination. You will be responsible for supervising NDIS plans and maintaining effective client communication with supports and services.

The role requires strong organisational skills and adherence to professional boundaries. The position emphasizes accountability, independent work rhythm, and ongoing professional development within a growing NDIS

Qualifications

• Minimum Cert 3 in disability, community care, mental health or similar.
• Strong professional communication skills and boundaries.
• Ability to work independently and take responsibility.

Responsibilities

• Review and accept Support Coordination referrals following internal processes.
• Maintain supervision of NDIS plans.
• Engage in person-centred communication with clients and supports.
• Maintain case notes, service agreements, and relevant reports.
• Review spending and collaborate with administration teams.
• Keep up-to-date with changes in the NDIS scheme.
• Liaise with industry professionals and represent Grace Professional Services professionally.

Skills

NDIS knowledge

Support coordination

Professional communication

Multitasking

Typing skills

Education

Cert 3 in disability, community care, mental health or similar

Tools

Computer skills

Job description

To oversee all NDIS relevant tasks for participants who seek support and guidance with their NDIS plan. You will be fully responsible for support coordination and other NDIS relevant tasks as they arise.

Key responsibilities

• Review and accept Support Coordination referrals as they present, following internal processes and policies
• Maintain full responsibility for the supervision of NDIS plans
• Undertake effective person-centred communication with clients, their supports and services under the duty of care
• Maintain case notes, seek service agreements, and pursue relevant reports
• Regularly review spending while working cohesively with the administration team and colleagues
• Keep abreast of all industry changes as the NDIS is a rapidly growing and changing scheme
• Liaise regularly with professionals in the industry and represent the company with professionalism at all times
• Participate in the risk management program and contribute to a clean, safe work environment
• Actively participate and contribute to quality activities which promote continuous improvement and adhere to ISO practices
• Actively participate in relevant professional development and requested training

About you

• Professionalism and professional boundaries
• Responsibility and accountability
• Ability to work independently
• Methodical approach
• Highly efficient
• Strong professional communication skills
• Friendly, down to earth relatable disposition
• Ability to multitask, learn new skills quickly, and retain information
• Strong computer skills and efficient typing skills
• Minimum Cert 3 in disability, community care, mental health or similar
• Police Record Check, NDIS worker screening check and Working With Children Check required
• Desirable: Experience working with or caring for an individual living with disability

About us

Grace Professional Services is positioned as a leader in NDIS Support Coordination services.