NDIS Support Coordinator & Recovery Coach

Daffodil Recovery Support; Gold Coast City; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Supportive environment

Work-life balance

Hybrid working

Job summary

Daffodil Therapy and Care is seeking an NDIS Support Coordinator to empower participants to manage their supports. You will coordinate plans, connect with providers, and advocate for participant needs, while working within a multidisciplinary team to address barriers and promote outcomes.

The role emphasizes trauma-informed, recovery-oriented practice, strong documentation, and collaboration with families and clinicians. Hybrid work with office days in Ashmore, QLD, is available.

Qualifications

• Experience in support coordination, disability support, case management, or a related field.
• Strong understanding of the NDIS framework, policies, and procedures.
• Excellent communication, interpersonal, and organizational skills.
• Empathy and a commitment to improving quality of life for people with disabilities.
• Qualifications in social work, community services, or related discipline are advantageous.
• Proficiency with online systems.

Responsibilities

• Coordinate and implement NDIS supports, ensuring services align with participant goals, budgets, and plan requirements while promoting choice and control.
• Connect participants with providers, negotiate service agreements, and maintain collaborations with families and clinicians.
• Monitor progress, identify barriers, and prepare evidence for plan reviews.
• Help participants build capacity, independence, and confidence in managing supports with a recovery-oriented, trauma-informed approach.
• Maintain high-quality documentation, including case notes and risk assessments, in line with NDIS Practice Standards.
• Respond to crises and emerging needs with sound judgement to ensure participant safety and stability.
• Uphold dignity, cultural safety, and person-centred practice in all interactions.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Empathy

Education

Social work / Community services degree

Tools

Online systems

Job description

Daffodil Therapy and Care is seeking an NDIS Support Coordinator to empower participants to manage their supports. You will coordinate plans, connect with providers, and advocate for participant needs, while working within a multidisciplinary team to address barriers and promote outcomes.

The role emphasizes trauma-informed, recovery-oriented practice, strong documentation, and collaboration with families and clinicians. Hybrid work with office days in Ashmore, QLD, is available.