Support Coordinator

Trinity Adventure Project; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Trinity Adventure Projects in Brisbane is seeking a dedicated Support Coordinator to empower young people and families through NDIS services. You will manage caseloads, coordinate disability supports, and advocate for client rights to achieve positive outcomes.

Ideal candidates have a tertiary qualification in human services or related field, at least 2 years in case management or support coordination, strong communication skills, and the ability to work within a multidisciplinary team to

Qualifications

• Requires tertiary qualification in human services, criminology, social work, psychology, or related field.
• Minimum 2 years' experience in case management or support coordination.
• Strong communication and interpersonal skills with diverse clients.

Responsibilities

• Manage caseload of young people and families; conduct disability needs assessments; develop tailored support plans.
• Coordinate disability services, including referrals to partner organisations and practical assistance.
• Collaborate with social workers, youth workers, and other professionals to ensure holistic wrap-around care.
• Advocate for clients' rights and access to resources and opportunities.
• Maintain detailed case notes and contribute to service delivery improvements.
• Participate in team meetings and professional development.

Skills

NDIS knowledge

Client advocacy

Case coordination

Team collaboration

Education

Tertiary qualification in human services or related field

Job description

Join the dedicated team at Trinity Adventure Projects as a Support Coordinator, providing essential support and guidance to young people and their families in relation to their NDIS services. In this full-time role, you will play a pivotal part in empowering vulnerable individuals and families, helping them navigate challenging circumstances and achieve positive, sustainable outcomes.

Key responsibilities

• Manage a caseload of young people and their families, conducting comprehensive disability needs assessments and developing tailored support plans
• Coordinate a range of specialised disability services, including referrals to partner organisations, and practical assistance
• Collaborate closely with other professionals, such as social workers and youth workers, to ensure holistic, wrap-around care
• Advocate for clients' rights and ensure they have access to appropriate resources and opportunities
• Maintain detailed case notes and records, contributing to the continuous improvement of service delivery
• Participate in team meetings and professional development activities to enhance your skills and knowledge

About you

• Tertiary qualification in human services, criminology, social work, psychology, or a related field
• Minimum 2 years' experience working in a similar case management, youth/family support role or support coordination role
• Demonstrated understanding of the challenges facing young people and families in vulnerable situations
• Knowledge of NDIS processes, Support Coordination principles, and disability service frameworks
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with diverse clients
• Proven ability to work collaboratively within a multidisciplinary team
• Strong organisational skills and attention to detail
• Passion for making a positive difference in people's lives
• Range of wellbeing initiatives to support overall health and happiness

About us

Trinity Adventure Projects is a disability organisation dedicated to empowering young people and families in their communities. With a focus on early intervention and holistic support, we work tirelessly to create positive change and improve outcomes for those facing complex challenges.