Service Coordinator

Triniti Home Care Pty Ltd; Campbelltown; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

On-call allowance

Superannuation

Job summary

Triniti Home Care Pty Ltd in Campbelltown is seeking an experienced Service Coordinator to join our team. You will be responsible for coordinating day-to-day services, rostering, and ensuring participants and workers stay connected and informed.

You'll work with a nurse-led leadership team to ensure the right support at the right time, manage on-call duties, and help maintain compliance and documentation across the service management team.

Qualifications

• NDIS experience required.
• Experience coordinating rosters and services.
• Strong communication with participants and families.

Responsibilities

• Build and manage support worker rosters.
• Coordinate last-minute shift changes, cancellations and coverage.
• Match support workers with participants based on skills and preferences.
• Coordinate onboarding of new participants, including service agreements and schedules.
• Communicate regularly with participants, families and care teams.
• Monitor notes and timesheets for accuracy and completeness.
• Report and follow up on incidents and complaints in line with NDIS requirements.
• Assist with worker compliance and training records.
• Maintain accurate documentation and audit readiness.
• Identify and resolve service delivery issues promptly.
• Participate in the on-call roster with an on-call allowance.

Skills

People skills

Organisation

Problem solving

NDIS experience

Job description

Triniti Home Care Pty Ltd – Campbelltown NSW

Make a difference every day. Help people live the life they choose.

Are you an experienced NDIS professional who loves people, organisation and problem-solving?

Do you have hands-on experience in disability or aged care and understand what it takes to coordinate quality support services?

Triniti Home Care is looking for an experienced Service Coordinator to join our growing team in Campbelltown.

You’ll play a key role in making sure our participants receive the right support, from the right worker, at the right time — while working alongside a supportive, nurse-led leadership team.

Why join Triniti Home Care?

• $80,000 + superannuation + on-call allowance

• Full-time position based in Campbelltown

• Join a growing, nurse-led NDIS provider

• Supportive and close-knit management team

• Ongoing training and professional development

• Opportunities for career growth

• Make a genuine difference in the lives of NDIS participants

• Be part of a team that values quality, reliability and person-centred support

About the role

As a Service Coordinator, you'll report to the Service Manager and work closely with our Care Coordinator and wider Service Management Team. You'll be responsible for coordinating day-to-day services and ensuring participants, families, support workers and stakeholders remain connected and informed. Every day brings something different. You'll play an important role in supporting our participants and team by coordinating rosters, helping with last-minute changes, welcoming new participants, keeping compliance on track, and making sure everyone has the support they need. You'll be part of a friendly, supportive team where your organisation, communication and care can make a real difference every day.

Key responsibilities

• Build and manage support worker rosters

• Coordinate last-minute shift changes, cancellations and coverage

• Match support workers with participants based on skills, experience, training and participant preferences

• Coordinate the onboarding of new participants, including service agreements and schedules of support

• Communicate regularly with participants, families, Support Coordinators, Plan Managers and allied health professionals

• Monitor shift notes, progress notes and timesheets for accuracy and completeness

• Report, coordinate and follow up incidents and complaints in accordance with NDIS requirements

• Assist with worker compliance, including screening, training and competency records

• Maintain accurate documentation and support audit readiness

• Help identify and resolve service delivery issues quickly and professionally

• Participate in the on-call roster, with an on-call allowance provided